Working Title: Principal Trainer

What are the shift times/shift hours for this position? Workday schedules may vary. Some evenings & weekends may be required.

What are the workdays for this position? M – F with some evenings and weekends may be required.

Will this position be onsite, hybrid or remote? Hybrid

Location: Work occurs at multiple sites, including 2001 The Embarcadero, Parnassus, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, Stanyan, Hyde, and other community partners.

If hybrid, please confirm how much time will be spent onsite and the location:

Variable

What specific experience, background, and/or qualifications are you looking for in candidates for this position?

3 – 5 years of relevant experience
Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
Epic certification in Cupid
Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
Strong interpersonal skills, with the ability to effectively to train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

Common problems solved by the employee:

Troubleshooting training issues; ability to tell the difference between build and training issues
Ability to work with challenging & resistant end users
Ability to identify system issues and documents so that build analysts can follow up

Less frequent and more complex problems solved by the employee:

Researching issues that cross multiple applications and operational departments (e.g., Billing workflows)

Problems/situations that are referred to this employee's supervisor:

Problems that impact multiple users, patient safety, compliance or medical risk
Workflow solutions that change users' EHR workflows that need Health T governance
Project whose scope has changed significantly

Please verify any certificates and/or licenses required for the position, if applicable: Cupid

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No