Mō tēnei tūranga mahi | About the role
The IT Operations Specialist helps keep Waitī Waters' technology services secure, reliable and responsive, providing practical support to users across the organisation.
Based in Masterton, you'll support workplace technology, systems and infrastructure, working with staff and service providers to resolve issues and improve technology services.
Key responsibilities
Provide responsive support for technology incidents, service requests and user issues.
Support devices, software, workplace technology and core business systems.
Support technology infrastructure, user access and security controls.
Identify and escalate technology risks, vulnerabilities and recurring issues.
Help staff get the best from technology and identify opportunities for service improvement and automation.
Work with technology vendors and managed service providers to deliver reliable services.
Ko wai koe | About you
You’ll be a practical, customer-focused IT professional who combines strong technical capability with responsive service and clear communication.
You’ll bring:
Experience supporting end-user technology, business applications and IT services.
Experience with Microsoft 365, cloud services or comparable enterprise systems.
Strong troubleshooting and problem-solving skills.
Understanding of IT security, access management and service management practices.
Strong customer service and communication skills, including explaining technical issues clearly.
A commitment to working in partnership with iwi and hapū.
Experience in utilities, infrastructure, water services or another operational environment would be valuable.
Exposure to operational technology, telemetry or SCADA would also be an advantage.
Ko wai mātou | About us
Waitī Waters is a new, publicly owned water services organisation headquartered in Masterton. Established under the Local Government (Water Services) Act 2025, Waitī Waters is being established by four district councils, South Wairarapa, Tararua, Carterton and Masterton, and two iwi, Rangitāne and Ngāti Kahungunu, to serve current and future generations in the Wairarapa and Tararua region.
Our responsibilities are significant and ambitious, delivering drinking water, wastewater and stormwater services to approximately 25,000 connections and managing $707 million in assets and a $466 million capital works programme into 2034.
How to apply
Please submit your CV and a cover letter outlining your relevant experience and what interests you about this opportunity via the SEEK Apply button or you can email your CV and cover letter directly to [email protected] by Friday 13 November 2026.
Contact Us
Have questions before applying? Reach out to us at [email protected] with any queries.