Description
Position: Technical Relationship Manager
Location: US - Fort Lauderdale/Hybrid
THE ROLE:
The overall role of the IGEL Technical Relationship Manager is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.
Position: Technical Relationship Manager
Location: US - Fort Lauderdale/Hybrid
THE ROLE:
The overall role of the IGEL Technical Relationship Manager is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.
Requirements
- Develop a strong, positive strategic relationship with the customer.
- Provide knowledge transfer of IGEL products and functionality.
- Assist with the escalation of support incidents through resolution.
- Assist in the escalation of support queries to the relevant channels.
- Assist in the creation of customer feature requests as a conduit to product management.
- Ratify customer projects and provide guidance around further projects / upgrades.
- Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap.
- Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment. Advise the customer on technical best-practices as their IGEL trusted adviser.
- Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities.
- Ability to visit customer locations on a regular basis, up to 30% travel required.