Training & Operations Lead – Auckland
Lead Operational Excellence | Data Centre environment | Auckland
FIRST Security is looking for a Trainer and Operational Leader to join our Auckland team, supporting a key Data Centre client.
This is not a traditional desk-based training role. You’ll be out in the field, working directly with security teams, working closely in a Data Centre environment, investigating issues, coaching people and delivering practical training that improves performance.
You’ll play a key role in developing proactive training — identifying gaps before they become incidents and ensuring our people are equipped to deliver to a high standard.
What you'll be doing
Deliver face-to-face, on-the-job and client-specific training to security personnel.
Travel between Data Centre sites and build strong relationships with frontline teams and operational leaders.
Respond to incidents, client concerns and operational issues
Identify training and capability gaps and provide practical coaching and retraining.
Work with managers and the client to develop proactive training plans and address recurring issues.
Maintain training records, competencies and compliance requirements.
Develop and update training materials and support e-learning through our training systems.
Monitor training effectiveness and look for ways to continuously improve capability and performance.
About you
We’re looking for someone who understands security operations and people.
You’ll ideally have:
Experience working in a Data Centre or similarly highly controlled operational environment.
A strong background in security operations, with experience leading, supervising or developing security personnel.
Experience coaching people and addressing performance issues.
Confidence dealing directly with clients and investigating operational problems.
Strong communication and training skills, with the ability to make procedures practical and easy to understand.
Good organisation and time-management skills.
A hands-on approach and willingness to regularly travel between sites.
Why FIRST Security?
This is an opportunity to take a hands-on role within a critical Data Centre environment, working closely with our people and client to improve standards, capability and service delivery.
Competitive salary and company car
Full access to FIRST Security Perks programme
Strong focus on training and development
On going support, positive H&S culture and full EAP access
If you’re a strong communicator who enjoys being out in the field, solving problems and developing people, we’d like to hear from you.