Team Leader Care Coordination
Aged Care Services | Western District Health Service
- Permanent Part Time | 64 hours per fortnight (4 days per week)
- Hamilton, Victoria
- $46.67 per hour + 5% Higher Duties Allowance + Superannuation
- Salary packaging benefits
- Lead a dedicated team supporting older people to remain living safely and independently in their own homes
Lead a team that makes a genuine difference
Western District Health Service is seeking an experienced and motivated Team Leader Care Coordination to join our Aged Care Services team.
This leadership position provides day-to-day support, supervision and mentorship to Care Partners and Intake Officers, ensuring the delivery of high-quality, compliant and person-centred aged care services. Reporting to the Manager In Home & Community Operations, you'll play a key role in supporting workforce capability, driving service excellence and improving outcomes for older people across our community.
This is an exciting opportunity for an experienced case manager or aged care professional ready to step into a leadership role while maintaining a small caseload and strong connection to frontline service delivery.
What You'll Be Doing
Team Leadership & Staff Development
Provide leadership, mentoring and support to Care Partners and Intake Officers while fostering a positive, accountable and high-performing team culture. Support onboarding, workforce development, coaching and supervision activities.
Care Coordination & Service Delivery
Maintain a small participant caseload to support service delivery and contemporary practice, while overseeing participant allocation processes and ensuring services commence in a timely and effective manner.
Quality & Compliance
Monitor service quality and compliance through audits, documentation reviews and quality assurance activities, ensuring services meet legislative and organisational requirements.
Operational Management
Support daily operations through workflow management, rostering, problem-solving and process improvement activities that enhance team performance and participant outcomes.
Incident & Risk Management
Lead incident, complaint and risk management processes, ensuring issues are investigated, documented, resolved and escalated appropriately.
Continuous Improvement
Support implementation of aged care reforms, quality initiatives and service improvements that strengthen compliance, efficiency and participant outcomes.
What You Bring
- Degree, Diploma or Certificate in a Community, Nursing, Health or Management discipline, or equivalent experience
- Previous experience as a Case Manager within the Support at Home environment desirable
- Comprehensive knowledge of Support at Home Program legislation and funding
- Demonstrated leadership, mentoring and staff development capability
- Strong communication, relationship-building and stakeholder engagement skills
- Experience managing quality and compliance requirements
- Sound organisational and operational management skills
- Strong problem-solving and continuous improvement capability
Why Join Western District Health Service?
About Us
At Western District Health Service, we are committed to delivering high-quality, person-centred healthcare and community services across the Southern Grampians and Glenelg regions. We are proud to foster a diverse, inclusive and accessible workplace guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.
Lead Meaningful Community Services
This role offers the opportunity to develop leadership capability while influencing the quality of care and support provided to older people living in their own homes.
Discover Life in Hamilton
Hamilton offers affordable living, excellent schools, strong community connections and easy access to the Grampians National Park and Victoria's stunning southwest coastline.
To learn more about WDHS, visit: https://wdhs.net/v2/about-us/
To explore the region, visit: https://wdhs.net/v2/home/careers/community-information/
What We Offer
- Flexible part-time role
- Salary packaging benefits
- Generous leave entitlements
- Ongoing professional development opportunities
- Opportunity to lead a dedicated and supportive team
- Meaningful work supporting older people in the community
- Supportive leadership environment
- Excellent work-life balance
Interested?
For more information, view the Position Description: Link
For a confidential discussion, contact Michelle McGrath on 03 5551 8406 or [email protected]
How to Apply
To apply via our careers page, commence your application by completing the form below and selecting Next to continue.
If applying through SEEK, simply click Apply and follow the prompts.
Applications must include:
- A current resume
- A cover letter outlining your suitability for the role
Applications close: 29th of November 2026
Applications will be reviewed as received. Early applications are encouraged.
Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected. We embrace fair and transparent recruitment practices and recognise the unique strengths, experiences and perspectives people bring from all walks of life.
We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.
If you require support or adjustments during the recruitment process, please contact our People & Capability team on [email protected] — we're here to ensure you can participate fully and comfortably.
Successful applicants must have the right to work in Australia and will be required to hold (or be willing to obtain) a current National Criminal Police Check. Depending on the role, a Working with Children Check and/or NDIS Worker Screening Check may also be required. Compliance with WDHS immunisation and vaccination requirements is a condition of employment.