About the Role
The Client Care Representative plays an important role in supporting clients navigating employment related concerns. As the first point of contact, you will provide a professional, approachable and empathetic service, ensuring clients feel heard, supported and confident that their enquiries are being handled appropriately. You will communicate clearly and professionally across phone and email, manage sensitive information with discretion and remain organised while managing competing priorities.
We are looking for someone who is proactive, solution-focused, reliable and takes pride in their work. Working within a close-knit client care team, you will collaborate with colleagues, take ownership of client enquiries and understand when matters require escalation to our senior team.
What Great Looks Like
Our team has high standards and we strive to demonstrate “What Great Looks Like” on every call, setting a consistently high standard of client care and professionalism.
We welcome someone with a genuine passion for helping people, a strong work ethic and a willingness to learn. An interest in Employment Law or Human Resources (HR), whether through previous experience or a desire to develop new skills, this would be a great advantage. We provide coaching, opportunities to grow and a supportive team leader who will help set you up for success.
A Day in the Life
Respond to client enquiries within specified timeframes, providing friendly, professional and accurate service
Manage incoming calls and emails, prioritising requests, triaging matters where necessary
Work closely with our senior team to understand employment related enquiries, provide accurate initial guidance within your scope and recognise when matters require escalation or specialist employment law support
Contribute to a supportive team culture, offer help when needed and be willing to step up and take on new challenges
Bring warmth, professionalism and a positive energy to every client interaction, ensuring clients feel heard, supported, and valued
Contribute to a friendly team environment where conversations and connections are encouraged, whilst maintaining a strong business focus, recognising priorities and knowing when to refocus on the tasks at hand
What We're Looking For
We are looking for someone who is reliable, proactive, organised and eager to learn. You will take pride in delivering an excellent client experience, demonstrate a strong work ethic, communicate confidently and contribute positively to our close-knit team A warm, engaging personality and the ability to build rapport with clients will be a real advantage. We want someone who brings charisma and positive energy to their interactions, creates a welcoming experience for every client and takes pride in delivering service that goes above and beyond expectations