Bellevue Café, is a warm and welcoming café dedicated to providing exceptional customer service, quality food, and great coffee in a friendly environment. We take pride in creating a positive experience for every customer who walks through our doors, whether they are meeting friends, enjoying a meal, or grabbing a coffee on the go. At Bellevue Café, teamwork, respect, professionalism, and attention to detail are at the heart of everything we do. As part of our team, you play an important role in maintaining our high standards and helping us deliver outstanding service to our team and community every day.

About the Role

We are seeking an experienced and customer focused Cafe Manager to oversee the day to day operations of our café in Hautapu. This hands on role is responsible for leading the small café team, maintaining exceptional service standards, managing stock and ordering, ensuring food safety compliance, and creating a welcoming experience for all customers.

The successful candidate will be a strong leader with a passion for hospitality, customer service, who can effectively manage a busy café environment while fostering a positive team culture.

Key Responsibilities

Operations & Customer Service

Oversee the daily operation of the café.
Deliver exceptional customer service and create a welcoming atmosphere.
Build and maintain strong relationships with regular customers.
Ensure all food and beverages are prepared and presented to a high standard.
Handle customer enquiries and resolve issues professionally.

Team Leadership

Lead, motivate, and support café staff.
Train, onboard, and develop new team members.
Delegate tasks effectively to ensure smooth daily operations.
Foster a positive and productive team environment.

Stock Control & Administration

Order food, beverages, and café supplies.
Monitor stock levels and manage stock control processes.
Manage cash handling, till reconciliation, and banking processes.
Prepare reports as required and assist with forecasting stock requirements.
Develop and maintain relevant policies and procedures.

Food Safety & Cleanliness

Ensure compliance with all food safety and hygiene regulations.
Maintain excellent cleanliness and presentation standards throughout the café.
Monitor food handling practices and ensure compliance with company procedures.

Health & Safety Responsibilities

Follow all company Health & Safety policies and procedures.
Ensure personal protective equipment (PPE) is worn when required.
Report all incidents, accidents, and near misses immediately.
Identify and report workplace hazards promptly.
Promote a safe and healthy work environment for all staff and customers.

Working Relationships

This role works closely with:

General Manager
Events Manager
Café Team
Owners
Suppliers and Contractors

Skills & Experience Required

Essential

Minimum 4 years' experience in the hospitality industry.
Proven experience in a café supervisory or management position.
Accomplished Barista with excellent coffee-making skills.
Strong leadership and team management capabilities.
Experience with stock ordering and inventory management.
Competent in food preparation & menu creation
Cash handling and till reconciliation experience.
Excellent communication and customer service skills.
Ability to work independently and make sound decisions.
Positive, professional, and friendly attitude.

Personal Attributes

Customer-focused.
Honest, reliable, and respectful.
Well organised with strong attention to detail.
Proactive and solution oriented.
Able to work effectively under pressure.
Passionate about delivering exceptional customer experiences.

What We Offer

A supportive and positive team environment.
Opportunity to lead and shape a thriving café operation.
Competitive remuneration based on experience.
Professional development opportunities.

If you have a passion for hospitality, outstanding customer service skills, and experience leading café teams, we would love to hear from you. Apply today and become part of our growing team in Hautapu.