Position Summary

The Career Coach Case Manager position is full-time, 40 hours per week (exempt, benefits eligible) and will take place primarily at our Little Village location. Working under the Education Pillar, the Career Coach Case Manager supports high-risk youth and adults who have been directly or indirectly impacted by street violence to provide case management, career guidance, workforce development, and supportive service linkages. This role collaborates closely with Street Outreach Workers, Victim Advocates, local employers, and community partners to guide participants toward vocational and financial stability. May require some local travel (reimbursable). Pay commensurate with experience. This position is in-person.

Job Responsibilities

Case Management & Participant Support

• Provide comprehensive case management and career development services to youth and adults impacted by violence.
• Maintain participant caseloads, conduct assessments, develop service plans, and track progress toward employment goals.
• Connect participants with supportive services, including healthcare, mental health, financial literacy, disability benefits, and public assistance resources.

Career Coaching & Workforce Development

• Deliver individual career coaching and employment readiness support.
• Facilitate workshops on resume writing, interview preparation, job search strategies, workplace expectations, and workforce readiness.
• Support participants in achieving sustainable employment outcomes.

Employer & Community Partnerships

• Build and maintain relationships with employers, workforce agencies, vocational training programs, and community partners.
• Develop referral networks and employment pathways that connect participants to job opportunities.

Collaboration & Referral Coordination

• Collaborate with internal programs and multidisciplinary teams to coordinate participant referrals and service delivery.
• Work closely with mentoring, outreach, victim services, and other support programs to ensure comprehensive participant support.

Safety Planning & Trauma-Informed Care

• Identify and address participant safety concerns in coordination with internal teams.
• Develop plans that promote long-term safety, stability, and well-being.
• Provide services using trauma-informed and participant-centered approaches aligned with organizational values.

Documentation, Data & Compliance

• Maintain accurate case notes, participant files, and service records.
• Support data collection, outcome tracking, reporting, evaluations, and compliance audits.
• Ensure documentation meets agency and funder requirements.

Professional Responsibilities

• Demonstrate commitment to organizational values and service standards.
• Participate in meetings, case conferences, and professional development trainings.
• Perform other duties as assigned by the Director of Career Development as priorities may change based on organizational needs.

Required Qualifications & Experience

• Minimum one (1) year of experience providing direct services to at-risk youth in a human services setting. 
• Demonstrated cross-cultural competence and ability to work effectively with diverse populations. 
• Strong verbal and written communication skills. 
• Proficiency in Microsoft Office applications, including Word and Excel. 
• Ability to learn and utilize databases, case management systems, and information-tracking tools. 
• Commitment to maintaining confidentiality and handling sensitive information appropriately. 
• Strong interpersonal skills with the ability to build and maintain effective working relationships with participants, colleagues, and community partners.

Certifications, Background Checks & Other Requirements

• Must obtain Certified Mandated Reporter certification.
• Must clear all required background checks, must not have any pending or open cases.
• Valid Illinois driver's license, insurance, reliable vehicle, and acceptable driving record.
• Reliable phone and phone service required.
• Bilingual English/Spanish preferred.

How to Apply

Please submit the following materials

• Cover letter indicating your experience and interest in the position
• Resume
• List of three references with contact information (minimum 2 professional references, email and phone number included)
• Please mention the name of any New Life Centers staff who referred the position to you if applicable.

New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. New Life Centers complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 

*NLC does not provide visa sponsorship, including for F-1 STEM OPT. NLC is not enrolled in E-Verify.