About the role:
Looking for a new challenge in 2027? We have the perfect role for you.
We’re looking for a Claims Consultant to join our team in Palmerston North early in January 2027. Reporting to the Lodgement Team Leader, the focus of this role is to deliver outstanding customer service by efficiently, accurately, and promptly managing claims in accordance with company policies and contractual obligations. Customer interactions will primarily occur via telephone and written communication, including email. The position involves collaborating with both the Lodgement and Advocacy teams, offering support to ensure all correspondence is processed in line with claims categorisation guidelines.
Key responsibilities for the role include:
Demonstrate our values, our “DNA’ through your actions and decision to help achieve our mission to position our clients to financially survive any insurable event.
Process correspondence from customers in relation to insurance claims ensuring customers receive excellent service and are kept fully informed in line with agreed service standards.
Ensure agreed service, compliance standards and processes are met, by prioritising actions based on customer needs and level of risk within a high-volume environment.
Maintain visibility of claims by using available systems to monitor claims throughout the claim lifecycle, escalating in line with relevant procedures ensuring timely resolution of claims.
Work together with others internally and externally to ensure claims are progressed and actioned in line with service level agreements, supporting other members of the team with coaching training and queries as required.
Maintain complete and accurate records.
Collaborate with the team to offer support and assistance as required, consistently demonstrating a team-oriented approach and ensuring service level standards are always upheld.
Provide cover for absent and part-time team members by monitoring inboxes and actioning or processing any correspondence within the guidelines of our claims categorisation.
Develop your technical and procedural knowledge through effective training and development.
Skills and Experience:
Proficient in using office software applications, including Microsoft Office.
Committed to contributing to a high-performing team environment, demonstrating respect for all members of the Claims Team.
Proven passion for delivering exceptional customer service and addressing customer-related matters with excellence.
Exhibits a proactive, "can-do" attitude towards completing tasks and achieving goals.
Prior experience in the insurance industry, with a background in claims handling within a customer-facing role.
About us:
At Gallagher, we’ve been helping to protect what’s important to people and businesses for more than 95 years. Gallagher is the world’s third largest insurance brokerage and risk management companies, with a global network of brokers in over 130 countries.
We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it’s for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.
How to apply:
Click the “quick apply” button above, or for more information contact our friendly recruitment team via email at [email protected]
Please note only candidates who have the right to work in New Zealand will be considered.
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