Booking & Lead Recovery Specialist (Evening & Weekend)

Job Summary
Mister Sparky is seeking a Booking & Lead Recovery Specialist to support business development and after-hours service operations. This position is responsible for generating service appointments through outbound calls and texts, following up on unconverted leads, and securing appointments for electrical services.

This is not a cold-calling position. All outbound communication is with individuals who have previously contacted Mister Sparky.

The role also handles incoming emergency service requests and supports scheduling efforts to maintain technician availability. Success requires strong communication skills, organization, initiative, and the ability to work independently in a goal-oriented environment.

Compensation: $15.00–17.00/hour base pay, plus uncapped weekly bonuses
Average total earning potential is 20.00–25.00/hour, depending on individual performance.

Schedule: Friday – Sunday: 11:00 AM – 11:00 PM
Candidates will select one available schedule during the screening process.

Key Responsibilities

Follow up on unbooked leads, canceled appointments, and pending estimates to recover potential business through outbound calls and text outreach.
Contact existing members to schedule annual electrical maintenance visits.
Identify additional service opportunities and convert customer inquiries into scheduled appointments.
Respond to incoming after-hours and weekend emergency service calls and coordinate appropriate appointments.
Follow established scheduling and dispatch guidelines to support technician availability and upcoming workload.
Conduct professional and effective communication with customers throughout the booking process.
Maintain accurate customer information, lead statuses, follow-up records, and job notes in ServiceTitan to ensure customer interactions and scheduling activity are documented accurately and consistently.
Balance incoming service requests with ongoing outbound calling and follow-up responsibilities.

Qualifications & Expectations

Initiative: Ability to remain productive and manage responsibilities independently with limited supervision.
Communication: Strong verbal and written communication skills, with confidence conducting frequent outbound calls.
Results Orientation: Ability to work toward performance goals and maintain consistent outreach activity.
Organization: Ability to manage competing priorities while maintaining accurate records and follow-up.
Professionalism: Dependable, customer-focused approach to communication and daily responsibilities.
Technical Skills: Comfortable using computer systems, CRM platforms, and scheduling software. ServiceTitan experience is preferred but not required.

Compensation: $15.00 - $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Mister Sparky Team!

Mister Sparky, what it means to be ELITE!

At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.