You will lead service readiness programs on behalf of Apple's Service Channels, ensuring that technicians and service partners are fully prepared to support Apple products from day one of availability. You will independently manage the full lifecycle of multiple concurrent programs, including New Product Introductions, Repair Extension Programs, Field Response and Quality Initiatives, and new repair strategies. This role requires close partnership with engineering, channel partners, communications, and retail organizations, and the judgment to move confidently through ambiguity while keeping cross-functional stakeholders aligned.
You'll also partner with teams who investigate emerging service issues, collaborate on the development of action plans to identify and correct root causes, and flex your approach between independent execution and large-scale cross-functional collaboration depending on what each program demands. Occasional travel may be required.

Minimum Qualifications

Bachelor's degree with 3 to 5 years of relevant experience, or MA/MS/MBA with 1 to 3 years of post-degree experience.
Background organizing and managing cross-functional projects.
History of communicating across all levels of an organization, with both technical and customer-facing audiences.
Proficiency using data to drive decision making and solve analytical problems.
Track record of working independently in fast-paced environments and managing projects through ambiguity.

Preferred Qualifications

Background managing channels, retail stores, or external partners.
Track record in program management or technical project management.
History of retail management or business process design.
Familiarity with account management, service, repair, or after-sales support operations.
Knowledge of New Product Introductions or product launch readiness.
Results orientation, including a willingness to take on any task required to meet the goal.
Passion for the intersection of technology and customer experience.