Resort Activities and Programming:

• Create a 12-month rolling calendar, reviewed and updated every two months based on weather, seasonality, occupancy, guest demand, and available resources.
• Coordinate seasonal programming, including summer watersports, kayaking, paddleboarding, canoeing, boat excursions, swimming, and other lakefront activities.
• Develop winter programming, including ice skating, snowshoeing, fireside experiences, and other seasonal outdoor activities.
• Coordinate family-friendly programming, including movie nights, arts and crafts, games, outdoor recreation, and special holiday events.
• Introduce creative new activities that leverage the resort's lakefront location and New England surroundings.
• Coordinate and promote EKAL and other resort partners to ensure guests are aware of available watersports and recreational opportunities.
• Ensure activities are properly scheduled, promoted, staffed, and executed.

Pre-Arrival Guest Engagement & Personalization

• Work with Reservations and Front Office to identify upcoming arrivals, particularly families, children, guests celebrating special occasions, and guests traveling with pets.
• Proactive outreach to families, children, and pet owners before arrival to introduce available activities and experiences.
• Identify children's ages, interests, and family preferences to recommend appropriate activities and create personalized experiences.
• Develop opportunities for children to feel welcomed and engaged through age-appropriate activities, welcome amenities, and special programming.
• Serve as a pet concierge resource by identifying guests traveling with dogs, learning their needs, and coordinating appropriate pet-friendly amenities and experiences.
• Identify birthdays, anniversaries, family celebrations, and other opportunities to create memorable guest moments.
• Coordinate special requests and personalized experiences with the appropriate resort departments.

Family & Children's Programming

• Develop a consistent family and children's activity program throughout the year.
• Create age-appropriate experiences that encourage children and families to participate in resort activities.
• Develop special programming during school vacations, summer weekends, holidays, and other high-occupancy periods.
• Explore partnerships with local attractions, recreational providers, and activity vendors.
• Establish a welcoming environment where families feel that Mill Falls offers more than just a place to stay.

Guest Experience & Resort Concierge

• Act as an accessible, visible resource for guests seeking recommendations and experiences during their stay.
• Provide recommendations for local attractions, outdoor adventures, hiking, biking, seasonal events, and family activities.
• Develop relationships with local businesses and recreational providers to expand the experience available to resort guests.
• Identify opportunities to enhance the guest experience through thoughtful touches, customized experiences, and creative programming.
• Collaborate with Front Office, Housekeeping, Sales, Marketing, and other departments to ensure seamless execution.

Activities Marketing & Communication

• Maintain an accurate and engaging resort activities calendar.
• Coordinate with Marketing to promote upcoming activities through the website, email communications, social media, and on-property signage.
• Ensure guests receive timely information about available activities before and during their stay.
• Develop promotional materials and activity schedules that reflect the resort's positioning and brand identity.
• Identify opportunities to promote seasonal packages and activity-based guest experiences.

Operational Management & Financial Responsibility

• Develop annual programming plans and manage activities-related expenses within established budgets.
• Coordinate staffing, scheduling, supplies, equipment, and vendor relationships associated with resort programming.
• Ensure all activities are conducted in accordance with established safety procedures and operational standards.
• Track participation, guest feedback, and financial performance, and opportunities for incremental revenue.
• Evaluate programming regularly to determine guest interest, participation, and opportunities for improvement.

The Company may consider an equivalent combination of acceptable education and experience, providing the knowledge, skills, and abilities cited below.

Education and Experience:

Bachelor’s degree in hospitality management, recreation management,  preferred, with equivalent experience considered.

Previous experience in progressive leadership in hospitality, resort recreation, guest experience, activities management, or related field.

Skills and Abilities:

Strong organizational, communication, and interpersonal skills.

Creative thinker with the ability to develop engaging experiences for guests of different ages and interests.

Comfortable interacting directly with guests and proactively initiating conversations.

Experience coordinating events, recreational programming, or seasonal activities

Ability to manage multiple priorities and work independently

Strong attention to detail and a genuine passion for hospitality.

Flexible availability, including weekends, holidays, and peak seasonal periods.

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment.  While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax.  Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting to 50 pounds.  The work involves some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.  Exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.  The job requires close vision with or without corrective lenses.  This position is required to operate a motor vehicle.