Apple Services Engineering infrastructure is BIG. Operating at our scale, across multiple geographically dispersed data centers (including AliCloud regions serving China-mainland and global markets) and servicing hundreds of millions of users presents unique challenges. As an SRE at Apple, you'll solve these problems using data, teamwork, and your own expertise. SREs at Apple own the full infrastructure stack — from device driver performance debugging to content delivery network traffic management — our responsibilities are both broad and deep. ASE runs the majority of its systems on Linux, using a mix of open source, vendor-licensed, and internally developed tools for system configuration management, provisioning, software deployment, logging, and monitoring. You'll learn these tools and have opportunities to improve them.

Minimum Qualifications

B.S. in Computer Science or a related field.
Minimum 10+ years of industry experience (5+ years in an SRE/DevOps role supporting external, production-grade web services, APIs, or SaaS applications).
Proven experience developing production-grade software in Python (scripting/automation proficiency in Python, and scripting in Bash, Go and Rust exposure a plus).
Hands-on experience deploying and operating user-facing applications on Alibaba Cloud, with strong container orchestration experience using ACK (or equivalent Kubernetes experience).
Solid experience using Terraform for infrastructure-as-code and version-controlled production environments. Pulumi experience a plus.
Experience/knowledge with the Prometheus ecosystem.
Strong sense of ownership and integrity, demonstrated through clear communication and collaboration.
Experience and confidence around incident response and incident management.
Acute drive to automate manual operations and improve them through repeated iteration.
Comfortable with open-source configuration management and orchestration tools (Helm, Pulumi, Terraform, Spinnaker).

Preferred Qualifications

Master's degree in Computer Science or a related field.
Experience managing client data persistence, backups, and failovers using cloud databases (RDS MySQL, PostgreSQL, or PolarDB).
Cross-border optimisation experience, specifically using AliCloud Cloud Enterprise Network (CEN) or Express Connect to link China-mainland and global markets.
Experience securing tenant data using AliCloud RAM, KMS, and ensuring compliance (ISO 27001, SOC2, or local data privacy laws).
Alibaba Cloud Certified Professional (ACP) or Expert (ACE) certification.
Demonstrated ability to investigate complex systemic/latent reliability issues cross-functionally.
Prior on-call experience supporting large-scale, distributed systems.
Collaborating with a global and asynchronously communicating team.