In business for over 120 years, ProPharma is a pharmaceutical wholesaler in New Zealand, supplying a wide range of products to the community pharmacy channel.
ProPharma is a division of EBOS Healthcare and part of the the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
Reporting to the ProPharma Christchurch Operations Manager, this role is responsible for supervising the daily activities of the operations team, ensuring productivity, quality, safety, and customer service standards are consistently achieved.
You will provide clear direction to team members, help manage resources and labour effectively, support continuous improvement, and ensure operational activities are completed efficiently and in line with internal targets, customer service level agreements, and relevant compliance requirements.
This role also provides backup support to the Operations Manager when required.
Hours of work: Monday - Friday, 12:00 (Noon) to 8:30 p.m.
Key responsibilities
In this role, you will:
Lead, coach, motivate, train, and support warehouse team members.
Ensure staffing levels are appropriate for workload and productivity targets.
Set clear expectations and provide regular feedback on team performance.
Drive performance and efficiency improvements.
Support staff development, training, performance management, and disciplinary processes.
Ensure warehouse operations are completed safely, efficiently, and accurately.
Maintain high service levels in line with company targets and customer expectations.
Promote a strong health and safety culture across the warehouse.
Support continuous improvement by reviewing processes, workflows, layout, and resource use.
Help manage labour, wages, hours, and contract labour in line with budget requirements.
Ensure policies, procedures, and operational standards are followed.
Promote the EBOS vision, values, and purpose.
About you
You will be a confident team leader with strong operational awareness and a practical, hands-on approach. You will enjoy working in a busy warehouse environment and take pride in building a motivated, reliable, and high-performing team.
To be successful, you will bring:
Experience supervising or leading staff in a warehouse, logistics, distribution, or operations environment.
Strong people management and communication skills.
The ability to coach, motivate, and develop team members.
Good attention to detail and a strong customer service focus.
Confidence managing priorities, workload, and operational deadlines.
An understanding of modern warehousing practices.
Experience promoting and managing health and safety standards.
The ability to set realistic goals and drive accountability.
A desire to work in a fast-paced environment.
A demonstrated "can do, will do" attitude.
Desirable experience
The following would be advantageous:
Experience working in a warehouse with more than 5,000 product lines.
Experience developing or implementing continuous improvement initiatives.
Exposure to regulated warehouse or healthcare distribution environments.
This is a great opportunity to step into a key leadership role within a busy and important distribution environment. You will play a central part in supporting operational performance, developing team capability, and ensuring high standards of service for our customers.
If you are a practical, reliable, and people-focused leader who enjoys creating structure, driving performance, and supporting a safe and positive workplace, we would like to hear from you.