• Responsible for program management and implementation of the Defense Health Agency System of Care, and Mental Health Caring Communication /Case Management Program operations, to ensure safe and optimal care, maximize resources, and contain costs.
• Conduct complex mental health assessments, interviews, and evaluations to identify high risk patients and develop appropriate treatment plans.
• Facilitate patient support through psychoeducation, skills training, brief interventions, safety planning, and crisis response actions, including suicide risk mitigation.
• Lead weekly At Risk/Multi Disciplinary Treatment Planning meetings to synchronize care strategies for high interest and complex patients.
• Analyze program data, clinical metrics, and patient trends to recommend quality improvement initiatives and enhance care efficiency across the medical treatment facility.
• Manage program resources, procedures, and community partnerships to improve healthcare access, streamline service integration, and support patient needs such as housing, employment, and financial assistance.
• Develop local operating procedures and guidelines to ensure needs of Medical Treatment Facility are met.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Tuberculin (TB) testing is required.
• This position is a Testing Designated Position subject to pre-employment screening and random drug testing. Selectees will be required to consent to participation in random drug urinalysis testing.
• This position may require the incumbent to work on call during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
• Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association. Advanced certification (e.g., ALS) does not supersede BLS.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Mental Health Case Manager:

Degree: Bachelor's or graduate (or higher level) degree with major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position. This degree must be from an educational program accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.

In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:

Specialized Experience: One year of specialized experience which includes performing mental health assessments; providing individual or group support on mental health topics; and assisting patients with access to healthcare systems or resources. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.