Sales Support & Customer Service Coordinator
Wiri Timber Group | Mt Roskill
Full Time |
Are you highly organised, customer-focused and someone who enjoys making sure things run smoothly?
We're looking for a motivated and reliable Sales Support & Customer Service Coordinator to join our team. This is a varied role where you'll provide administrative support to our Sales Representatives while also assisting builders and trade customers at our busy trade counter.
This position would suit someone who enjoys working in a team environment, can confidently manage multiple priorities, and takes pride in delivering outstanding customer service.
About the Role
Working alongside our experienced sales team, you'll be responsible for:
Providing administration and sales support to our Sales Representatives
Preparing quotations and processing customer orders
Managing customer enquiries via phone, email and at our trade counter
Organising deliveries and customer collections
Liaising with customers, suppliers and internal departments
Following up quotations and assisting with sales administration
Maintaining accurate customer and order records
Ensuring orders are processed accurately and efficiently
Helping keep daily operations running smoothly
About You
The successful applicant will:
Have excellent organisational and time management skills
Be able to prioritise multiple tasks while maintaining accuracy
Have strong written and verbal communication skills
Be confident using email and computer systems
Have excellent attention to detail
Possess good common sense and sound judgement
Be proactive and able to work independently
Thrive in a team environment
Be reliable, punctual and committed
Enjoy providing exceptional customer service
Remain calm and professional under pressure
Experience That Would Be an Advantage
While not essential, experience in any of the following would be highly regarded:
Timber, building products or the construction industry
Trade sales or customer service
Sales administration or internal sales support
Order processing and quoting
WeChat
Speaking Mandarin and/or Cantonese (due to our customer base)
What We Offer
Flexible working hours:
7am – 4.30pm, or
7.30am – 5:00pm
Full-time, permanent position
A supportive and experienced team environment
Variety in your role, combining customer service with administration and sales support
Ongoing training and development
Southern Cross Health Insurance after six months' continuous employment
Rostered Saturday work: Two Saturdays per month, 7:30am – 12:00pm.
About Wiri Timber Group
Wiri Timber Group has proudly supplied timber and building products throughout New Zealand for over 40 years. We have built our reputation on exceptional service, quality products and long-term customer relationships.
We're looking for someone who shares these values and wants to become an important part of our team.
Apply Now
If you're organised, enjoy helping customers, and take pride in keeping things running efficiently, we'd love to hear from you.
Please apply through SEEK with your CV and a brief cover letter outlining why you'd be a great fit for the role.
Please note: Due to the high volume of applications we expect to receive, only applicants selected for the shortlist will be contacted.