Duty Manager - LyLo Queenstown | Full-time, minimum 30 hours per week
About EVT: LyLo Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.
At LyLo, we keep things easy and fun, whether guests want to lie low or live it up. With premium pods, private ensuite rooms, cool communal spaces and a chill vibe, we're redefining travel for social accommodation. Join our crew and be part of a team that's all about making travel simple, social and seriously memorable.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.
Key Responsibilities
- Oversee the running of the hotel on shift as its custodian in the absence of the General Manager, leading through any crisis or evacuation and taking responsibility for the safety, security and condition of the hotel, staff and guests.
- Lead and supervise the Front Office team, ensuring departments are adequately staffed and that everyone is on time, in uniform and delivering the hotel's service values.
- Resolve guest requests and complaints promptly and professionally, and keep the duty log up to date with everything relevant to your shift.
- Maximise room rate and occupancy by working closely with other departments, promoting hotel features and promotions, and building a culture of up-selling.
- Control costs and follow cashiering policies, while managing the hotel float, tills and staff keys.
- Record and report all incidents, and ensure compliance with company policies, health and safety requirements and fire and evacuation procedures.
What You'll Bring
- At least 1 year of relevant experience in hospitality front office.
- Leadership skills to direct and supervise a team, monitor morale and support on-the-job training.
- A strong guest service focus, with the ability to anticipate problems and take effective action.
- Knowledge of room rates, occupancy and yield management strategies.
- Confidence using the hotel's computer system and following cashiering and financial controls.
- Knowledge of fire and evacuation procedures and safe work practices.
How You Work
- Inclusive leader: values diverse perspectives; builds belonging.
- Hands-on and non-hierarchical: leads from the front.
- Growth mindset: learns, shares, and levels up others.
- Resilient and solutions-focused: stays calm, moves fast.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.
- 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel and entertainment network.
- Paid parental leave; community and volunteering opportunities.
Apply Now
Join LyLo Queenstown and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Apply online now and submit your CV. You'll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.
We welcome applicants from all backgrounds and review applications as they come in, so don't wait! We can't wait to see the places your career will go with EVT.