# Infrastructure Operations Engineer – Kubernetes & OpenShift
**Location:** Pune  
**Experience:** 5–7 Years  
**Notice Period:** Immediate to 45 Days  
**Work Schedule:** 24×7 Shift Operations(685)  
**Qualification:** Bachelor's degree in Computer Science, IT, Engineering, or a related discipline

### Role Overview

We are looking for an Infrastructure Operations Engineer to ensure the stability, availability, and smooth functioning of enterprise platform environments.

In this role, you will be responsible for monitoring platform health, identifying technical issues, performing initial troubleshooting, and restoring services by following established operational procedures. You will work with container-based environments, particularly Kubernetes and Red Hat OpenShift, while coordinating with advanced technical teams for complex incidents.

This position is suited to professionals with hands-on experience in infrastructure or platform support who are comfortable working in a structured, round-the-clock operations environment.

### Key Responsibilities

**1. Platform Monitoring & Support**
- Monitor infrastructure and application environments to identify service interruptions, performance issues, and unusual system behaviour.
- Track alerts and respond to incidents based on defined operational priorities.
- Perform initial assessments to determine the impact and possible cause of technical issues.
- Ensure platform services remain stable through regular monitoring and operational checks.

**2. Kubernetes & OpenShift Operations**
- Monitor Kubernetes and Red Hat OpenShift environments, including nodes, pods, deployments, and services.
- Identify basic container and workload-related issues and perform initial troubleshooting.
- Execute authorized recovery activities, such as restarting or redeploying workloads.
- Validate service availability after recovery and report any unresolved issues.

**3. Linux & Network Troubleshooting**
- Use Linux command-line tools to investigate system and application-related issues.
- Troubleshoot basic connectivity problems involving IP addresses, DNS, ports, and network communication.
- Review system logs and error messages to identify potential failure points.
- Collect relevant diagnostic information for further technical investigation.

**4. Incident Management & Recovery**
- Handle initial incident detection, investigation, troubleshooting, and recovery activities.
- Follow approved SOPs, technical runbooks, and recovery procedures.
- Execute authorized operational activities and GitOps-based recovery workflows where applicable.
- Escalate complex or unresolved incidents to L2/L3 engineering teams with appropriate technical details.
- Maintain incident records, track resolution progress, and communicate updates to relevant stakeholders.

**5. Operational Documentation & Coordination**
- Maintain accurate incident logs, shift reports, and technical documentation.
- Ensure clear handovers between incoming and outgoing shifts.
- Coordinate with infrastructure, application, and platform engineering teams during incident resolution.
- Follow established operational standards and contribute to continuous improvement of support processes.

### Required Skills & Experience

- 5+ years of experience in IT Operations, Infrastructure Support, Cloud Operations, or Application/Platform Support.
- At least 4-5+ years of hands-on practical experience with the relevant platform technologies and operational activities.
- Working experience with Kubernetes and Red Hat OpenShift.
- Strong understanding of Linux systems and command-line operations.
- Knowledge of networking fundamentals, including IP, DNS, ports, and connectivity troubleshooting.
- Understanding of container-based environments and workload management.
- Experience in platform monitoring, incident troubleshooting, and service recovery.
- Ability to work with SOPs, technical runbooks, and predefined recovery procedures.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Excellent verbal and written communication skills.
- Willingness to work in a 24×7 rotational shift environment.

### Good to Have

- Familiarity with Git and GitOps-based deployment or recovery practices.
- Exposure to monitoring tools such as Grafana and Prometheus.
- Basic scripting knowledge using Bash or Python.
- Understanding of ITIL frameworks and incident management processes.
- Experience supporting cloud infrastructure or data centre environments.
- Exposure to AI/ML platforms or GPU-based infrastructure.
- Previous experience in SRE or Platform Engineering environments.

### Additional Requirements

- Candidates should be comfortable working from Pune.
- Ability to work in a structured, shift-based operations setup.
- Prior experience working in enterprise infrastructure or platform support environments is preferred.