End-to-end ownership of key account contract operations.
Single-point coordination between customers, field teams, revenue/commercial teams and internal stakeholders.
Senior-level engagement and relationship management with key customers
Ensure timely execution of contractual commitments, service deliverables and customer requirements.
Monitor contract performance, SLA adherence, revenue realization and outstanding issues.
Drive resolution of customer escalations through effective cross-functional coordination.
Proactively identify risks, gaps and opportunities within key accounts and initiate corrective actions.
Prepare and present key account performance updates, MIS and management reviews.
Coordinate with leadership on critical customer matters and strategic account requirements.
Strengthen customer relationships and ensure high customer satisfaction and retention.
Strong technical product awareness, KAM, Stakeholders management, Data management, Ownership approach