Business Support Administrator | Every Detail Makes a Difference

About Us

VOYCE– Whakarongo Mai is an independent national organisation connecting Tamariki and 

Rangatahi who have been, or are, in care. At the heart of our kaupapa is the belief that the voices of Tamariki and Rangatahi must be at the centre of all decisions affecting them. Working together, we aim to build a community of care-experienced children and young people who feel empowered, valued, and heard. 

Right now, were looking for an administration super-star to join our National Team, based in Tāmaki Makaurau. If you’re a natural organiser, enjoy variety, helping people to thrive and are looking to be part of a kaupapa with purpose, read on!

About the role

Reporting to the People & Culture Manager and working in unison with the Business Manager, you’ll provide essential administration across our People & Culture and Business Support functions. From coordinating recruitment and welcoming new kaimahi to keeping systems accurate and organising travel, you’ll help turn busy workdays into well-coordinated ones.

As part of the role, you will:

• Coordinate recruitment administration, interviews, pre-employment checks, employment documentation and onboarding activities.
• Support the employee journey including changes to employee information, engagement activities and offboarding.
• Maintain accurate, confidential employee records and administer our HR information system, including workflows, templates, access and reporting.
• Assist kaimahi with people-process queries, referring matters to senior HR colleagues when needed.
• Help kaimahi navigate systems, processes and procedures.
• Provide professional phone and centralised mailbox support, connecting enquiries with the right teams.
• Coordinate travel, meetings, events and catering, and support the regional administrator as required.
• Support SharePoint content management processes, registers and documentation, and contribute to projects that improve how we work.

About you

You’re the person who brings order to busy days and makes every detail count. With proven experience in an administration role (ideally blended with HR Admin experience), you combine strong organisational skills with a proactive, approachable style. You take pride in keeping things running smoothly, finding practical solutions and adapting when priorities shift. Trusted with sensitive information, you bring sound judgement, discretion and a genuine commitment to supporting those around you.

You take initiative, embrace variety and tackle competing demands with energy and focus. Whether you’re taking ownership of a task or working alongside others, you’re motivated to get things done well. Tech-savvy and quick to learn new platforms, you confidently use technology to make everyday administration easier and more effective.

Above all, you make people feel welcome. Your warmth, approachability and energy help you build strong relationships within VOYCE and beyond.

We are looking for someone who has:

• Proven experience in a fast-paced administrative environment (2-3+ years’ experience).
• 1-2 years HR Administration experience would be advantageous.
• Experience in HRIS administration, including records management, document distribution, reporting, workflow setup, templates, recruitment, onboarding, offboarding and system settings, advantageous.
• Excellent computer literacy - including Microsoft Office skills (Word, Excel and Outlook); SharePoint experience advantageous.
• Excellent written, verbal and interpersonal communication skills.
• Strong attention to detail and discretion when handling sensitive information.
• Excellent time management and prioritisation skills in high-volume administration.
• Strong analytical and problem-solving skills to resolve people-related enquiries, assist with accounts processing when required and improve processes.
• Ability to collaborate effectively with people leaders and kaimahi at all levels.
• Experience coordinating travel, including flights and accommodation.
• Ability to effectively co-ordinate events.
• A warm, professional telephone manner.
• Technology and social media proficiency, with multichannel communication experience, advantageous.
• Flexibility to undertake other general administrative duties as required.
• Willingness to engage with te reo Māori me ōna tikanga and develop capability.
• Knowledge of government and non-government services for children in care, child protection and care systems, and relevant legal frameworks - advantageous.
• Full, clean driver’s licence and ability to obtain Police vetting clearance.

What’s in it for you?

This is a wonderful opportunity to put your administration skills to work for a meaningful kaupapa. You’ll work across people processes and national business support, build connections with colleagues throughout the organisation and contribute to making every day mahi run smoothly. Your work supports our teams, as they walk alongside and support the voices and aspirations of care experienced Tamariki and Rangatahi, to be heard.

You will also benefit from:

• Access to training programmes, workshops and development opportunities
• Our comprehensive induction programme
• A great health-care plan, including dental
• The “Raise” Employee Assistance Programme
• Modern, central office and amenities
• Celebrated Birthday – Paid day off when your birthday is on a “working day”
• A supportive team who enjoy working together
• Exposure to a variety of business functions

Ready to bring your skills to our kaupapa?

We’d love to hear how your skills and experience could contribute to VOYCE Whakarongo Mai. Please apply by submitting your Cover Letter and CV, detailing your experience. (Applications via Seek only, please)

Additional Information:

Hours of work: Monday to Friday 8.30am to 5pm

Position: Full-time, permanent

Location: On-site, based at our Tāmaki Makaurau office

Closing date: Thursday, 19 November 2026 at 5pm

Start date: Early January 2027

At VOYCE - Whakarongo Mai, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re interested in this role but your background doesn’t align perfectly with the job description, we encourage you to apply anyway.

We want to make the recruitment process as seamless as possible for you.  If you require any support to help, put the best “You” forward for this role, please reach out to us at [email protected]

Please note that applicants must hold the legal right to work in New Zealand.

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.