You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!
Director of Clinic Surgical Services
CLINIC OPERATIONS ADMIN (Billings Clinic Main Campus)
req13070
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)
Starting Wage DOE
Leads with integrity, fosters a culture of patient-centered care, develops and engages high-performing teams, ensure operational and financial excellence, maintain regulatory compliance, and drive continuous improvement to achieve organizational goals and exceptional patient outcomes. Provides leadership and direction for a defined business unit and to ensure continuity and consistency across and throughout departments within the business unit. Accountabilities include program/business development, quality of services, short and long range planning directly related to the business unit, to achieve goals and objectives, fiscal control and responsibility to manage revenue and costs, physician and interdepartmental and intradepartmental relations, and personnel management.
Partners as a dyad with physician leadership to ensure the integrated delivery of high-quality services sharing joint accountability for the clinical, operational, financial, and strategic performance of the assigned department, service line, or clinical program. Cultivates physician and provider relationships to both assess needs as well as engage physicians in the design and delivery of services. The dyad model ensures alignment between clinical excellence and operational effectiveness in support of high-quality, patient-centered care.
Essential Job Functions
• Director Leadership Attributes
Talent Management: Recruits, develops, and retains high-performing teams. Fosters employee engagement and professional growth. Conducts performance evaluations and provide coaching Promotes diversity, equity, inclusion, and belonging. Models role with professionalism and integrity. Inspires trust and credibility among staff and leadership.
Leadership Builds collaborative relationships across departments. Models ethical behaviors, professionalism and integrity. Monitors key performance indicators (KPIs), productivity, and resource utilization. Manages budgets responsibly. Leads organizational change effectively. Demonstrates resilience, adaptability, and emotional intelligence.
Decision-Making and Accountability: Makes timely, data-driven decisions. Balances clinical, operational, financial, and employee considerations. Accepts accountability for results. Demonstrates sound judgment during routine and crisis situations.
Compliance Management: Ensures compliance with regulatory, accreditation, and legal requirements. Maintains readiness for surveys and audits. Supports patient safety initiatives and risk mitigation practices. Upholds ethical standards and organizational policies.
Business Acumen: Demonstrates and further develops competencies in the areas of leadership, fiscal management, employee engagement, human resources knowledge, organizational dynamics and governance, organizational communication, strategic planning, change management, risk management, compliance, patient safety and quality improvement.
Standard Expectations: Takes responsibility for professional growth and development needs; meets all educational requirements. Practices and implements process improvement principles and oversees assessment and in areas of responsibility.
• The Director is responsible for the overall planning and directing of a comprehensive, multifaceted programs for the Clinic Surgical Services. Services includes Orthopedics and Neurosurgery. Works in collaboration with hospital leadership to ensure continuity and operational efficiency as a system. Strategically works with leadership on business growth and development.
• In collaboration with Senior Leadership, physician leadership, other medical staff, and other health care providers, leads, develops, and revises programs which enhance the business unit. Decisions specify the business unit and departmental priorities to be accomplished by the Supervisor/Coordinator and how resources will be allocated. Acts as a recognized area expert within Billings Clinic and to other health care providers.
• a) Provides strategic direction, program planning, development and implementation for all aspects of clinic surgical services
• b) Assesses program and service offerings and needs of populations served
• c) Responsible for management of patient satisfaction for services
• Leads business unit in the overall marketing, program development, and service priorities that support a quality-focused environment and the financial objectives of the organization/business unit/department. Coordinates with Senior Leadership and physicians to assure continuity in pursuing business unit/system goals and synergy in implementing plans and problem resolution.
• Knowledge of Billings Clinic and regional partner overall strategic plans, federal and state regulatory and compliance regulations, comfortable communicating with BC, community and regional leadership, providers and staff.
• Practices process improvement principles to assess and improve the quality of the service/care provided within business unit. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance for business unit and ensures business unit and staff compliance.
• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes.
• Leads evaluation, selection, and integration of health care technology and information management systems within the business unit that supports quality of care/financial needs and the efficient use of resources.
Minimum Qualifications
Education
• Minimum 4 Year / Bachelors Degree in a related field
• Preferred Graduate Degree in a related field
Experience
•5-6 years:
Successful experience working in leadership role.
Experience working in healthcare, preferred.
6 Medical group practice management in a multi-specialty clinic preferred
Certifications and Licenses
•Current Montana drivers license and the ability to be insured to operate Billings Clinic vehicles
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.