Account Manager – Digital Marketing
Location : Hybrid with 2 days per week in our Altrincham office
Salary : £35,000 to £40,000 dependent on experience
Contract : Full time, Permanent

Dark Horse is a renowned digital marketing agency based in Altrincham, specialising in PPC, Paid Social, SEO and Digital PR. With a diverse clientele and a commitment to delivering exceptional results.
We’re after someone who cannot stand a missed deadline, takes pride in keeping every account on track, and genuinely gives a toss about clients getting the results they were promised.
This is a hybrid role based in Altrincham. No remote applications.

What’s on offer
We think we’ve built a great place to work, where every individual feels rewarded for the effort they put in.
Salary of £35,000 to £40,000 DOE
Hybrid working - 2 days a week in office
Flexitime
27 days annual leave
Plus your Birthday off
Mental Wellbeing Bupa EAP programme
Leafy Altrincham location
Dark Horse will carbon offset your role with The Dark Forest
Working in an amazing team – with many fantastic people

The role
Reporting directly to the Head of Client Services and giving them a clear view of where your accounts stand. Our Service Leads own the day-to-day client conversations and channel strategy.
You are the one making sure the results are making a tangible impact; monitoring every KPI, keeping our health scoring and check-in cadence running like clockwork, and making sure nothing ever slips between us and the client.
This is a client guardianship and relationship role, not project management or day-to-day contact.

Throughout each month you will

Work with the Service Leads to monitor performance against KPIs across ~40 accounts
Pressure-test our monthly reports vs KPIs, coordinating feedback across channel specialists
Spot channel specific comms and changes that affect other areas and make sure no-one is working in a silo
Ensure all accounts get timely performance reviews, QBRs, prebreak and pre-renewal reviews
Maintain accurate client health scores in Monday.com
Spot amber and red movement before it becomes a problem and escalate fast
Support renewals and cross-sell execution (materials, follow-up) without owning the commercial strategy or pricing

In order to be successful in this role you must have / be:
Capable of having mature commercial conversations with business owners
Experience in client services or account management, ideally in a performance or digital marketing agency
Calm and organised managing a high volume of accounts (40-50 contracts)
A confident, clear and humble communicator, written and verbal
Comfortable asking and answering the hard commercial questions with senior client stakeholders
Data-literate: you read performance metrics (CPA, spend, conversions) and understand the commercial story behind them

It would be great if you had

Hands-on exposure to PPC, Paid Social, SEO or Digital PR
Experience working alongside specialist delivery teams
Familiarity with Monday.com and with health-scoring or account tiering frameworks

This is a hybrid role based in Altrincham. No remote applications.

If you feel you have the necessary skills and experience to be successful in this role click on “ APPLY ”!