Lead a community and make an impact working at The Y!
We are looking for an energetic Swim School Manager to lead our Swim School team at Glen Innes Pool and Leisure Centre in one of the most exciting new suburb developments in New Zealand. This is a full time role offering 40 hours per week. The purpose of the role is to manage and develop the Swim School Department to achieve programme area advancement, financial success, and operational excellence.
The role will require department staff management, financial management, business planning, marketing, risk management, programme and service development and effective evaluation and reporting. Most of all, you will be the driving force connecting students, parents and athletes to the Y swimming community.
What will you be doing?
Financial Management – includes generating the swim school budget and completing associated reports within the specified annual timeframes that includes realistic projections, sound financial modelling and improved financial results. Ensuring all Financial policies, procedures, deadlines, audit and business requirements are strictly adhered to.
Strategy, Business Planning and Reporting - Attend and participate in all swim school and centre group meetings, workshops and team building activities as identified by the Centre Manager or as requested by Head Office.
Membership Retention - Create a fun and friendly environment within the swim school that is welcoming and comfortable to all members, new and old, and encourages a sense of belonging and support.
Customer Care - Deliver excellence in customer service to maximise customer satisfaction and retention.
Programme Development & Delivery - Lead the development of all swim schools programmes to support KPI and financial success.
Timetable Management - Alongside the Aquatics Manager ensure local swim school activity supports the Aquatics Business Unit Plans and Organisational Strategies.
People Management - Ensure all HR Policies and Procedures are adhered to, creating a welcoming, fun and friendly environment within your team that is comfortable for all staff and encourages a sense of belonging and support. Ensure recruitment, selection, appointment, and induction of staff to cover all rostered hours.
Health and Safety Compliance - Adhere to the organization policies and procedures making sure all staff is up to date with registrations, certifications and ongoing training provided.
What experience/skills do you need?
· AUSTSWIM Teacher of Swimming and Water Safety License or equivalent industry recognised qualification. Or able to get qualified quickly due to extensive swimming experience.
Knowledge of the Swim School industry – current with industry trends, has a minimum 3 years’ experience in a variety of roles including Swim School Teacher/coaching and a supervisory role.
Comprehensive First Aid Qualification. We will provide the certification if necessary.
Budgeting and business planning experience – has prepared an annual business plan and budget, achieved or exceeded targets, and has a financial understanding of the business.
Sales, marketing & management experience – has worked with commission sales, is confident in planning a marketing campaign and has experience of leading a sales and Swim School team.
Intermediate to advanced knowledge of Microsoft software.
Minimum one year of people management experience with ability to coach and train – providing feedback on a regular basis in a manner to improve the employee’s performance.
Proven ability to develop relationships with internal and external stakeholders and partners, while having a good awareness of the surrounding community.
Excellent Communication skills: Expresses ideas and information effectively, both orally and in writing. Actively listens, drawing out information and checking understanding. Clear spoken English.
What The Y - Glen Innes Aquatic centre offers:
Free gym membership and discounts on The Y services e.g. childcare, holiday programmes, sports leagues, etc.
On-site parking
Professional development, career advancement and safeguarding training
Working in a collaborative, fun and fast paced community-focused environment
About The Y:
As a not-for profit, everything we do each day has a positive impact, and we have fun doing it! We believe in the power of inspired and connected communities, where people feel safe and are motivated to reach their full potential. Our values of Caring, Respect, Honesty and Responsibility are at the core of our culture and the valued connections and friendships you’ll build here are lifelong. The Y employees and careers represent many lifestyles and reflect the diversity of the communities we serve, with jobs and hours to suit everyone’s stage of life from 14-70+. Our varied services and activities offer a wide range of career pathways where your development will be supported to help you reach your career goals. Our STAR Awards, Outward Bound scholarship opportunities, and long service recognition reward your contribution. We have benefits to suit your lifestyle, with access to free counselling, free annual flu vaccinations, free gym membership for all employees, and discounts for our services such as early learning centres, before and after school care, camps, swim school and sports leagues.
All applicants must:
Currently hold the right to work in New Zealand and currently be in New Zealand.
Return a satisfactory Police Vet before commencement of employment.
Due to AUTSWIM requirements, applicants must be at least 16 years of age.
The Y North is committed to the safeguarding of children and young people in our care, and it is our expectation that all staff will operate in a way that reflects this intent. Staff will be required to attend Safeguarding workshops, trainings and online modules to comply with The Y North Safeguarding Children and Young People Policy