About the role
We are seeking a Senior Account Manager – Direct to join LUMO Digital Outdoor in Auckland CBD on a contract basis. This is a strategic role that will be fundamental to driving revenue growth and strengthening key client relationships within our direct sales portfolio. As a Senior Account Manager, you will be responsible for managing high-value accounts, identifying expansion opportunities, and ensuring exceptional service delivery to our most important clients. This position offers the opportunity to make a significant impact on the business whilst working with innovative digital outdoor advertising solutions.
What you'll be doing
Manage and nurture relationships with key direct clients, serving as the primary point of contact and trusted adviser
Identify and pursue new business opportunities within existing accounts, driving upselling and cross-selling initiatives
Develop and implement tailored account strategies to maximise client value and retention
Prepare and present compelling proposals and campaign recommendations to senior stakeholders
Negotiate contracts and commercial terms to achieve mutually beneficial outcomes
Monitor account performance, track KPIs, and provide regular reporting and insights to clients
Collaborate cross-functionally with operations, creative, and technical teams to ensure seamless campaign delivery
Forecast pipeline accurately and consistently achieve or exceed revenue targets
Build and maintain a strong pipeline of prospective clients within the direct sales channel
Attend industry events and networking opportunities to strengthen market presence and relationships
What we're looking for
5+ years of account management or sales experience, ideally within digital media, advertising, or a related B2B environment
Proven track record of successfully managing large accounts and consistently achieving sales targets
Strong understanding of the digital advertising or outdoor media landscape
Excellent communication and presentation skills with the ability to engage at all levels of an organisation
Demonstrated ability to identify client needs and develop creative solutions that drive business results
Strong negotiation and contract management capabilities
Proficiency with CRM systems and sales reporting tools
Self-motivated and results-driven with excellent organisational and time management skills
Ability to work independently whilst collaborating effectively with cross-functional teams
Knowledge of the Auckland market and existing relationships within the digital media sector (desirable)
What we offer
At LUMO Digital Outdoor, we are committed to supporting the growth and wellbeing of our team members. We offer a competitive remuneration package commensurate with experience, including base salary and performance-based incentives. We foster a collaborative and innovative work environment where your ideas are valued and your contributions are recognised. We also offer flexibility in how and where you work, recognising that effective work-life balance drives engagement and productivity.
About us
LUMO Digital Outdoor is a leader in the digital outdoor advertising space, transforming how brands connect with audiences through innovative digital solutions. We pride ourselves on delivering cutting-edge technology and exceptional service to our clients across New Zealand. Our team is passionate about driving growth, fostering creativity, and building lasting partnerships with both clients and colleagues. We are an organisation that values integrity, innovation, and excellence, and we are committed to creating an inclusive workplace where diverse talent can thrive.
Apply now
To apply for this Senior Account Manager – Direct position, please submit your CV, a cover letter outlining your relevant experience, and any supporting materials that demonstrate your suitability for the role. We look forward to hearing from you.