About us

HomeHub is a wholly owned subsidiary of IAG New Zealand, with branches in major metropolitan cities across the country. We deliver market-leading home reinstatement services for IAG customers, getting people back into their homes after damage and loss.

At a Glance:

• Running multiple claims at any one time, at different stages, across multiple trades 

• On site most days – pre-starts, progress inspections, quality checks and handovers 

• Reports to Branch / operational lead, working as part of the project reinstatement team 

• Rostered after hours for a few weeks a year, with additional remuneration 

• Available to move between branches at short notice for claim volumes or catastrophe events 

What the job actually looks like

• Own reinstatement claims and customer-direct works end to end, from instruction to invoicing

• Validate scope and pricing before any contractor is instructed to site, not after the invoice arrives

• Own cost planning, programme, variation management and budget control across your claim portfolio

• Source, brief and sequence internal and external trades, engaging them early to reduce claim life

• Hold contractors to standard, escalating quality or programme risk early

• Own the customer relationship, including the hard conversations about delay and change

• Resolve complaints and escalations before they reach the insurer or the Branch Manager

• Own health and safety on every site, including Site Specific Safety Plans and ACM protocols

• Support Estimation with assessments, scopes and estimates during surge and catastrophe events

Who we are looking for

You have managed residential construction or reinstatement work in New Zealand. You know sequencing, building methods, compliance and health and safety legislation well enough to challenge a contractor on it. You can scope and cost, and you are comfortable defending a number. You are organised enough to run a portfolio, not just a project, and you would rather pick up the phone at 7am than let something drift a week.

What matters most to us: customers dealing with damage to their home are stressed, and how you talk to them matters as much as how you sequence the job.

The essentials:

• Residential construction or reinstatement experience, in building, project management/ estimating

• Strong grasp of residential building methods, sequencing, NZ compliance and H&S legislation

• Proven ability to manage multiple concurrent claims, trades and customer relationships

• Experience scoping, costing and documenting projects in job management software

• Confidence to lead difficult customer conversations with empathy and clarity

• Sound judgement on when to escalate, and the discipline to do it early

• Full NZ driver licence

This role probably is not for you if:

• You have only worked on new builds – this is high-volume, fast-moving work in occupied homes

• You would rather manage from an office and send someone else to site

• You would prefer not to deal directly with customers on a bad day

• You cannot be rostered on-call for a few weeks a year, or moved between branches at short notice

What you get:

• Competitive salary and above-minimum KiwiSaver contributions

• Company vehicle

• Insurance discounts on home, contents and vehicle

• Exclusive retailer and supplier discounts through BOOST

• Genuine variety – no two claims are the same

• The backing of IAG New Zealand behind a hands-on, site-led team

Join AMI HomeHub and be part of a dynamic team committed to delivering exceptional insurance reinstatement services. If you are passionate about retail construction management, enjoy working with customers and a wide range of stakeholders, and want to make a positive impact on customers during challenging times, we encourage you to apply.