Bitcoin Suisse is the Swiss crypto-native pioneer and trusted gateway to crypto asset investing. As the leading crypto service provider in Switzerland, we operate across the most relevant crypto exchanges and provide brokerage, custody, staking and other crypto-related services at the forefront of technical innovation. We are as dedicated to our clients as we are passionate about cryptocurrencies and the underlying blockchain technology. We make things happen and have helped to shape the crypto and blockchain ecosystem in Switzerland as a driving force in the development of the ‘Crypto Valley’. Bitcoin Suisse is headquartered in Zug with offices in Copenhagen, Vaduz and Bratislava and targets (ultra-) high-net-worth private individuals and institutional clients.

This position is available in Bratislava/Slovakia.

About the role

Bitcoin Suisse is looking for a Platform Manager to oversee the stability, maintenance and ongoing development of our Trading and Lending technology platforms. The role covers systems across trading, lending, market data and derivatives, as well as their integrations with internal platforms and external vendors.

Business teams will define the needs and priorities for their areas. You will work closely with them and with IT development teams to turn those priorities into clear delivery plans, coordinate implementation, manage dependencies and keep progress visible. You will also take ownership of production support and the operational health of the platforms.

This is a hands-on coordination and platform-management role: you help ensure that systems are reliable, changes are delivered effectively and operational processes continue to improve.

You will have the following responsibilities

• Platform management: Oversee the day-to-day health, maintenance and development of systems supporting Trading (spot and derivatives), Lending and market data
• Own production support coordination: Establish and continuously improve incident-management processes. Coordinate responses to outages and performance issues, support investigation and resolution, and follow up on root causes and preventative actions
• Coordinate delivery: Work with business stakeholders and IT development teams to plan and track development items, clarify scope and dependencies, and communicate progress, risks and blockers
• Manage integrations: Coordinate integration roadmaps, delivery plans and dependencies with external vendors, including liquidity providers, smart-order-routers, portfolio mgmt. systems and other external vendors
• Drive platform reliability: Define and monitor relevant KPIs, such as latency, availability, reliability and incident trends, and use them to identify improvements and inform delivery priorities
• Support requirements engineering and implementation: Help business teams express their needs in a form that can be assessed and delivered by technology teams. Surface edge cases, operational impacts and maintainability considerations early
• Support testing and releases: Coordinate test planning and user acceptance testing with business users; help ensure agreed acceptance criteria are met and that changes are prepared for release and operational handover
• Improve operational processes: Strengthen workflows, governance, documentation and working methods across business and IT
• Partner with control functions: Work with Risk, Compliance and Legal to help ensure that platform changes and processes address applicable regulatory and control requirements
• Keep up with the market: Follow developments in financial-market technology, regulation and emerging technologies, and identify opportunities to improve our platforms and ways of working
• Embed AI-first ways of working: Actively use approved AI tools in day-to-day work to improve the speed, quality and effectiveness of platform management and delivery. Shape workflows and contribute to the design and development of systems with an AI-first mindset

What you bring along?

• A university degree in a relevant field or equivalent practical experience
• A solid understanding of financial-market technology, trading protocols and the trade lifecycle
• Experience managing or supporting business-critical technology platforms, ideally in trading, lending, market data or derivatives
• The ability to coordinate delivery across business stakeholders, development teams and external providers—keeping priorities, dependencies, risks and progress clear
• Strong conceptual and analytical skills, including the ability to clarify needs, identify edge cases and consider operational impact and long-term maintainability
• Experience with agile delivery practices and incident, problem and release management
• A working understanding of technology environments, including APIs, databases, server infrastructure and user interfaces
• A structured, pragmatic approach to production support and continuous improvement
• Excellent communication and stakeholder-management skills, with the ability to work effectively across business and technical teams
• Strong problem-solving skills, a proactive mindset and the ability to manage multiple priorities in a fast-paced environment
• An active interest in using AI tools at work, with concrete examples of how they have changed or improved your output
• Familiarity with cryptocurrency markets and digital-asset trading platforms is highly desirable
• Fluent in English (verbal and written) 

What we offer

• Expertise: Work with crypto native experts
• Culture: Positive and supportive team culture that relies on common goals, ambitions and values
• Activities: Regular team events and activities
• Ownership: High level of autonomy and responsibility
• Workation: Enjoy the flexibility of working across designated EU countries, with up to 20 days a year to combine work and travel
• Sport: Multisport card
• Home Office