Description

The Mansfield Center invites applications for an International Systems Manager to provide critical support to international exchange programs. The International Systems Manager is central to the fulfillment of all international exchange programs offered through the Mansfield Center, through planning and coordinating international logistics and systems. The position manages complex logistics, competing deadlines, and communication across countries and time zones with accuracy, discretion, and cultural sensitivity. Working under the supervision of the Senior International Systems Manager, the employee independently organizes assigned work, resolves routine operational issues within established policies and procedures, supervises assistant system managers/coordinators, and identifies opportunities to improve processes. The position requires initiative and sound judgement to meet program requirements, support participants and partners, and recognize when exceptions or significant financial, compliance, or safety concerns require supervisory guidance.

Examples of Duties and Responsibilities

Coordinate travel logistics for international exchanges, seminars, special events, and related program activities.
Arrange and manage participant travel reservations, itineraries, deadlines, changes, and records.
Serve as a primary contact for participant travel inquiries, providing clear guidance and timely support.
Communicate travel requirements, itineraries, deadlines, and limitations to participants and manage expectations.
Exercise independent judgment to resolve routine scheduling and travel issues; escalate exceptions, compliance concerns, and health, safety, or security risks as appropriate.
Maintain assigned systems to track participant information, travel arrangements, communications, documentation, and operational deadlines.
Collaborate with international programs staff and domestic and international partners to support participant processes and ensure compliance with University and sponsor requirements.
Maintain procedures and participant materials, improve workflows and tracking tools, guide colleagues in shared systems, and prepare operational information and required program materials.

Minimum Qualifications

Bachelor’s degree in a field relevant to the mission of the Mansfield Center or an equivalent combination of education and experience.
Demonstrated ability to provide program coordination, management, and operational support.
Demonstrated professionalism, initiative, critical thinking, and the ability to work independently within established policies and procedures.
Ability to maintain confidentiality.
Strong written and verbal communication skills, including the ability to represent the program professionally, communicate across cultures, resolve routine procedural issues, and recognize situations requiring supervisory guidance.
Ability to independently plan, organize, and prioritize operational responsibilities; maintain accurate program records; and identify opportunities to improve procedures and workflows.
Proficiency with Microsoft Office applications, particularly Excel, and the ability to use relevant software and information management systems.
Demonstrated ability to work effectively and collaboratively with individuals from a variety of backgrounds, cultures, and abilities.
Ability to travel domestically and internationally as needed to support program participants, partners, and activities.

Preferred Qualifications

Work experience outside the U.S. as a student or professional.
Partial or full fluency in a foreign language.
IT background and/or strong working knowledge of standard software.

Additional Information

Position is full-time, 1.0 FTE, Letter of Appointment and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established. Complete applications received by the closing date will be guaranteed consideration.

To apply, please upload the following materials:

Letter of Interest – addressing the stated required skills for the position
Detailed resume listing education and describing work experience
Three (3) professional references - Names and contact information

The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM’s non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.

Background check is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to background investigations per UM's policy and procedure.

References: References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.

Testing: Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Due to the September 19, 2025 Presidential Proclamation and related guidance from USCIS and the Department of State, the University may be limited in its ability to offer H-1B sponsorship. At this time, we are unable to sponsor new H-1B visas that require payment of the additional fee introduced by the Proclamation.