Job Description

We are now looking for a Configuration Manager to Group HQ who will play a key role in establishing control, transparency, and reliability across our IT environment.

As a Configuration Manager, you will be responsible for ensuring that our IT assets and configuration items are accurately defined, controlled, and maintained throughout their lifecycle.

You will own and develop the Configuration Management process, working closely with Service Management, Infrastructure, Architecture, and other IT functions to ensure high-quality data, strong governance, and effective decision-making.

Your responsibilities

In this role, you will ensure that configuration management practices are effectively established and continuously improved across the organization.

You will maintain the integrity and accuracy of the CMDB, ensuring that configuration items and their relationships are properly documented and updated. You will define and enforce governance, processes, and standards, while supporting stakeholders in adopting and working according to best practices.

You will collaborate closely with teams across IT to ensure alignment between configuration data, service management processes, and operational needs.

In summary, you will:

Own and develop the Configuration Management process and framework
Maintain and improve the accuracy and completeness of the CMDB
Define and enforce policies, standards, and governance within the configuration domain
Ensure alignment with IT Service Management processes (e.g., Incident, Change, Problem)
Support audits, compliance, and reporting needs
Collaborate with infrastructure, operations, and architecture teams
Drive continuous improvement and tool optimization