Description
The VP of Program Delivery is a senior leadership position responsible for the successful delivery of large-scale and strategic SaaS implementations, with program budgets ranging from $7 million to $50 million.
This leader provides executive oversight across multi-year implementations, involving SaaS technology, integrations, data, and other business-critical transformation initiatives.
The VP will be accountable for establishing delivery strategy, program governance, financial performance, resource planning, risk management, customer satisfaction, and overall program outcomes. The role will work closely with executive leadership, Product Engineering, Sales, Finance, and Customer Success to ensure that implementation programs achieve their intended business outcomes.
This role will partner with Sales and senior executives to understand prospective customers’ requirements, develop implementation strategies, participate in solution presentations and executive meetings, and clearly articulate the company’s program management and implementation approach.
The successful candidate will also be a leader in the practical application of AI within program management and software implementation, using emerging AI tools to improve program visibility, forecasting, productivity, risk identification, decision-making, documentation, lessons learned and delivery outcomes.
The VP of Program Delivery is a senior leadership position responsible for the successful delivery of large-scale and strategic SaaS implementations, with program budgets ranging from $7 million to $50 million.
This leader provides executive oversight across multi-year implementations, involving SaaS technology, integrations, data, and other business-critical transformation initiatives.
The VP will be accountable for establishing delivery strategy, program governance, financial performance, resource planning, risk management, customer satisfaction, and overall program outcomes. The role will work closely with executive leadership, Product Engineering, Sales, Finance, and Customer Success to ensure that implementation programs achieve their intended business outcomes.
This role will partner with Sales and senior executives to understand prospective customers’ requirements, develop implementation strategies, participate in solution presentations and executive meetings, and clearly articulate the company’s program management and implementation approach.
The successful candidate will also be a leader in the practical application of AI within program management and software implementation, using emerging AI tools to improve program visibility, forecasting, productivity, risk identification, decision-making, documentation, lessons learned and delivery outcomes.
Requirements
- 12+ years of progressive experience in software, SaaS, technology implementation, consulting, or enterprise program management.
- Significant experience leading large-scale, complex software programs
- Demonstrated success managing enterprise SaaS implementations involving configuration, customizations, integrations, and data.
- Experience leading multiple concurrent strategic programs and managing cross-functional organizations.
- Demonstrated executive presence and experience working directly with C-suite and senior client executives.
- Strong commercial and financial acumen, including experience with budgets, forecasts, margins, contracts, scope management and change orders.
- Experience participating in enterprise technology sales and pre-sales activity, include customer presentations and implementation strategy discussions.
- Strong understanding of software development methodologies, SaaS platforms, integrations, and Agile/hybrid delivery environments.
- Demonstrated experience using AI tools in program management, software development, business operations, or other professional applications.
- Exceptional communication, negotiation, presentation, and relationship-management skills.
- Proven ability to operate effectively in a fast-paced, changing environment while managing competing priorities.
- Exceptional people and team management skills