All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 

1. Role and responsibilities

Generic responsibilities

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.

1. Adhere to NRC policies, tools, handbooks and guidelines.
2. Implement assigned PfV activities in accordance with approved work plans, project targets, NRC SOPs and protection standards.

3. Conduct protection monitoring, case management, referrals and Individual Protection Assistance (IPA) assessments within delegated responsibilities.

4. Plan, prioritise and deliver field tasks on schedule, work under pressure with minimal supervision, and escalate delays and protection concerns promptly.

5. Provide day-to-day operational supervision, coaching and task follow-up for Community-Based Protection Networks (CBPNs) in the assigned location.

6. Prepare accurate weekly activity and protection monitoring reports, timely case updates and other reports requested by the PfV Officer.

7. Maintain complete, accurate and securely stored protection case management, referral, monitoring and IPA assessment records in accordance with NRC information-management procedures.

8. Apply protection principles, safeguarding, PSEA, anti-fraud and anti-corruption requirements; promote accountability and technical improvement.

Specific responsibilities 

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Build respectful, trusted relationships with affected communities, CBPN members, community representatives and relevant duty bearers, ensuring safe, inclusive and accountable engagement.

• Conduct regular household and community-level protection monitoring, including interviews, focus group discussions and observation as appropriate; identify, document and analyse threats, vulnerabilities, capacities and emerging protection trends using approved tools.

• Identify people facing protection risks, assess needs safely and obtain informed consent for appropriate internal or external referrals; maintain referral tracking and follow up on outcomes without disclosing confidential case information.

• Facilitate accessible, age- and gender-sensitive protection information sessions with CBPNs and communities, using approved messages and safe communication approaches.

• Supervise CBPN day-to-day activities, agree weekly tasks, verify completion, review community feedback, provide coaching and ensure safe identification, information sharing and referral practices; promptly address gaps or misconduct through established channels.

• Directly undertake protection case management for assigned non-GBV/non-CP cases, including safe identification, informed consent, assessment, risk analysis, case planning, service coordination, follow-up and case closure, in line with approved SOPs and technical oversight.

• Conduct IPA protection-risk and eligibility assessments, document the causal link between assistance and mitigation of a specific protection threat, prepare case files and recommendations for authorised review and approval, and follow up on assistance and protection outcomes. Do not authorise or process payments outside delegated controls.

• Maintain complete and timely case notes, assessments, case plans, referral records and IPA documentation; safeguard confidential information, restrict access on a need-to-know basis and follow NRC data protection and safe information-sharing procedures.

• Maintain updated service mapping and functional referral pathways; coordinate with specialised protection, CP, VAWG and other service providers to facilitate safe, timely referrals and flag service gaps or urgent cases to the PfV Officer.
• Develop and implement weekly field work plans aligned with the PfV Officer’s priorities; submit weekly activity and protection monitoring reports, maintain indicator and case-tracking records, report urgent protection incidents immediately and contribute to monthly reporting and corrective action follow-up.
• Coordinate daily with the PfV Officer, case workers, local implementing partners, other NGOs, relevant government services and community structures to support quality implementation, avoid duplication and address operational constraints.
• Provide practical technical support and coaching to CBPNs and partner field teams within delegated responsibilities; raise technical quality concerns for review by the PfV Officer.
• Work closely with MEAL colleagues on data quality checks, participant feedback and complaints referral, verification and monitoring, while preserving the independence of MEAL functions and confidentiality of sensitive case data.
• Follow NRC security procedures, uphold professional boundaries and zero tolerance for exploitation, bribery, diversion, favouritism and falsification of records; immediately report suspected misconduct through approved channels.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Target communities and key external stakeholders at village or camp level

• Protection Team

• CC Teams in the geographical area of responsibility 

• Protection from Violence Officer and Team Leader; case workers and CBPNs

• Local implementing partners, protection referral actors and relevant LGA coordination structures

• MEAL, Partnership and safeguarding/accountability focal points

• Recruitment and appointment to these positions are contingent upon confirmation of project funding. Any contract extension is subject to continued funding availability, performance and NRC operational requirements.

• Emergency Team in the geographical area of responsibility

• Support Team in the geographical area of responsibility

• Community Consultation and Referral Officer in the area office

• M&E Team in the area office

Scale and scope of position

1. Relevant experience in community-based protection, protection monitoring, case management, referrals and/or IPA in humanitarian settings; practical experience directly engaging affected communities.

Experience operating in complex, insecure or volatile contexts, with the ability to manage competing priorities and work under pressure with minimal supervision.

Demonstrated ability to conduct protection assessments, document protection risks, maintain case files and apply safe referral procedures and approved SOPs.

Sound knowledge of protection principles, confidentiality, informed consent, do no harm, safeguarding, PSEA and accountable, corruption-free programme delivery.

Ability to supervise and coach CBPN members, organise weekly work plans, track tasks and targets, maintain accurate records and produce clear, timely reports.

Good practical computer skills, including MS Word, Excel, email and digital data collection tools; ability to coordinate with MEAL and partners.

Good written and spoken English for case documentation and reporting; ability to communicate effectively in relevant local languages.

• Experience from working directly with affected/local communities within an international or local organization in a humanitarian context.
• Previous experience from working in complex and volatile contexts.
• Knowledge of protection risks, humanitarian actors, service availability and community structures in Bama, Gwoza, Monguno or Madagali is an advantage.
• Knowledge of relevant local languages and experience coordinating with local NGOs, service providers and community-based structures.
• Ability to gather, record and manage data and information from different sources.
• Mastery of IT tools (MS Office package, internet, e-mail, etc.).
• Some knowledge of English.

Context/ Specific skills, knowledge and experience: 

• Knowledge of the context in the geographical area of responsibility is desirable but not essential.

• Knowledge of the local languages.

2. Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: 

• The Job Description 
• The Work and Development Plan 
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework