We are seeking a highly organised and proactive Admin & Access Support professional to join our Access Division based primarily at our Auckland Branch. This is a fast-paced, varied role supporting hire bookings, transport operations, and daily administrative functions while delivering exceptional service to both internal and external customers.
This role will suit someone who enjoys juggling multiple priorities, thinks quickly under pressure, and takes pride in accuracy, communication, and teamwork.
About the Role
You will be responsible for assisting with daily hire processing, administration correspondence, and transport logistics. Working closely with the Access team, drivers, and other branches, you’ll help ensure seamless operations and a consistently professional customer experience across the business.
You’ll be using hire and rental software daily, managing data quality, supporting transport scheduling, and assisting with invoicing and reporting.
Key Responsibilities
Provide administration support to North Island Access and Transport Operations
Handle incoming phone calls and customer enquiries professionally
Assist with hire bookings and daily correspondence using hire software
Liaise with other branches and internal departments
Ensure accuracy and quality control of hire contracts and data entry
Prepare, check, and manage customer invoices
Build, review, and act on reports as required
Organise daily delivery schedules and transport logistics
Coordinate transport drivers’ daily workloads efficiently
Liaise with clients regarding access arrangements, traffic management, purchase orders, and job requests
Provide clear instructions and directions to transport drivers
Maintain accurate records of pricing, sales, and activity
Use and update CRM tools when required
Demonstrate understanding of rental equipment and rental software
Ensure compliance with access legislation, health & safety requirements, and industry best practice
Please contact us for a copy of the full job description.
About You
To be successful in this role, you will have:
Strong administration experience with excellent attention to detail
The ability to manage multiple tasks simultaneously and meet deadlines
Intermediate Microsoft Office skills
Confidence working with data, reports, and invoicing
A professional and friendly phone manner
Strong communication and organisational skills
A proactive, “can-do” attitude and willingness to help where needed
The ability to work independently and as part of a team
A high level of honesty, reliability, and self-motivation
Health & Safety
At Total Access, safety comes first. As part of our commitment to a safe work environment, successful candidates must undergo a pre-employment drug screening, and may be required to complete a medical assessment. We expect all employees to follow our Health & Safety procedures and guidelines.
What We Offer
A challenging and varied role in a supportive team environment
Opportunities to contribute to process improvement and consistency across branches
A workplace that values professionalism, teamwork, and continuous improvement
If you are a strong administrator who thrives in a busy operational environment and enjoys working with people, we’d love to hear from you.
Ready To Apply?
If you’re organised, motivated, and looking for a varied role in a growing company, we want to hear from you!
Apply now with your CV and a brief cover letter outlining why you're the right fit for the role.