One of our clients who are a fast growing Managed Service Provider (MSP) who are continuing to grow and looking to add a new member to their Service Desk Team. Due to this, we are looking for a Service Desk Engineer with solid Level 1 Support experience to join on a full time basis.
The MSP provide a range of cloud solutions to customers such as Office365 and Microsoft Azure, through to Internet and Phone solutions.
We are seeking a Junior to Mid level 1 Service Desk Engineer, to join the team in Brosbane. The role will primarily focused on working with customers to provide first class pro-active and re-active support across their infrastructure.
Duties and essential job functions:
- Provide level 1 technical assistance for our customers over the phone and email
- Responding to escalations from the team when required
- Fulfil Service Requests within SLAs
- Participate in customer meetings over the phone or in person to provide project updates
- Assist the sales team with technical pre-sales for our cloud offerings from time to time
- Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure
- Clearly document all activities in our case management tool
- Monitoring and actioning alarms from automated management systems
- Assisting with special projects as deemed by management
Desired Skills and Experience
- Excellent written and verbal communication skills
- Previous customer support experience in a complex environment
- Excellent troubleshooting and analytical skills
- Experience in a similar role with a Managed Service Provider will be highly regarded
- Experience managing Microsoft Office365 and Azure
- Experience with troubleshooting business internet, router and Wi-Fi issues.
- Experience in configuration and administration of Windows Servers
- Any Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS is well regarded
- Able to work in a fast-paced environment
- Familiarity with the ITIL framework would be highly regarded
- Networking skills would be highly regarded
This is a Permanent position and is based in Brisbane. This role involves 4 - 5 days a week in the office and you must be either be a Permanent Resident or Citizen to be considered.
To find out more, please click APPLY
The MSP provide a range of cloud solutions to customers such as Office365 and Microsoft Azure, through to Internet and Phone solutions.
We are seeking a Junior to Mid level 1 Service Desk Engineer, to join the team in Brosbane. The role will primarily focused on working with customers to provide first class pro-active and re-active support across their infrastructure.
Duties and essential job functions:
- Provide level 1 technical assistance for our customers over the phone and email
- Responding to escalations from the team when required
- Fulfil Service Requests within SLAs
- Participate in customer meetings over the phone or in person to provide project updates
- Assist the sales team with technical pre-sales for our cloud offerings from time to time
- Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure
- Clearly document all activities in our case management tool
- Monitoring and actioning alarms from automated management systems
- Assisting with special projects as deemed by management
Desired Skills and Experience
- Excellent written and verbal communication skills
- Previous customer support experience in a complex environment
- Excellent troubleshooting and analytical skills
- Experience in a similar role with a Managed Service Provider will be highly regarded
- Experience managing Microsoft Office365 and Azure
- Experience with troubleshooting business internet, router and Wi-Fi issues.
- Experience in configuration and administration of Windows Servers
- Any Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS is well regarded
- Able to work in a fast-paced environment
- Familiarity with the ITIL framework would be highly regarded
- Networking skills would be highly regarded
This is a Permanent position and is based in Brisbane. This role involves 4 - 5 days a week in the office and you must be either be a Permanent Resident or Citizen to be considered.
To find out more, please click APPLY