As a Senior ServiceNow Workflow Consultant, you will:

Leverage ServiceNow expertise and business domain knowledge to design efficient workflows aligned with customer journeys and business objectives.
Analyze customer requirements and translate them into effective ServiceNow workflow solutions using platform capabilities and industry best practices.
Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to support consistent and high-quality delivery.
Guide customers in creating, reviewing, and approving user stories, acceptance criteria, and testing strategies.
Collaborate with product teams to share insights, recommend improvements, and promote workflow best practices.
Resolve complex issues and escalations raised by junior team members, taking ownership of functional delivery.
Coach and mentor Associate Business Process Consultants, supporting their professional development and performance.
Maintain relevant ServiceNow skills and certifications aligned with assigned workflows.
Leverage AI-powered tools and capabilities to streamline workflows, support decision-making, improve problem-solving, and identify opportunities for process optimization.
Support customer engagements by explaining relevant AI capabilities, ethical considerations, and practical applications.

What You Bring to the Table

6–8 years of overall professional experience, with at least 5 years of experience in a professional services organization or equivalent education and experience.
Strong knowledge of ServiceNow platform capabilities and workflow design.
Experience designing and optimizing business workflows based on customer requirements and business processes.
Experience preparing user stories, acceptance criteria, testing strategies, and knowledge transfer documents.
Relevant ServiceNow certifications aligned with the specific workflow domain.
Experience handling complex functional issues, troubleshooting escalations, and driving resolution.
Experience coaching junior consultants and supporting business process consulting teams.
Understanding of AI concepts, AI-powered tools, responsible AI practices, and their application in business workflows.
Experience collaborating with customers, product teams, and cross-functional stakeholders.

You should possess the ability to:

Independently manage customer engagements and drive workflow design activities from requirements gathering through delivery.
Understand customer journeys and translate business needs into practical, value-driven ServiceNow solutions.
Lead functional discussions and guide customers in documenting, validating, and approving requirements.
Analyze complex problems, identify root causes, and implement effective solutions.
Handle escalations professionally and provide guidance to junior team members.
Coach and mentor Associate Business Process Consultants while promoting collaboration and knowledge sharing.
Identify opportunities for workflow automation, continuous improvement, and AI integration.
Communicate technical and functional concepts clearly to customers and internal stakeholders.
Work collaboratively while taking ownership of assigned projects and deliverables.

What We Bring to the Table

An opportunity to work on customer-focused ServiceNow workflow design and optimization initiatives.
Exposure to enterprise business processes, workflow automation, and AI-enabled process improvement.
Opportunities to collaborate with product teams, customers, and cross-functional professionals.
Opportunities to demonstrate functional leadership, mentor junior consultants, and contribute to continuous improvement.
A professional environment focused on customer success, innovation, and delivery excellence.

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter: Giftson Paul Davidson
Phone: +31 20 369 0609 ; Extn : 151
E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/