• Join a newly established team and help shape how Member Engagement plans, measures and improves performance
• Turn data into direction – help tell the performance story of Member Engagement
• Work closely with leaders across a large, complex organisation to inform planning, priorities and decisions
• Permanent, full-time, hybrid role, Australia or New Zealand

ABOUT THE ROLE

Do you love turning data into insights that shape real decisions? Reporting to the General Manager, Member Engagement Business Performance, you'll join the newly established Business Performance team, working closely with the Business Performance Manager and divisional leaders. You will bring together business, financial, operational and member data into clear insights that support planning, performance improvement and decision-making. You'll develop performance reporting, investigate the drivers of results, support business planning and benefits measurement, and apply business analysis and process improvement skills to support priority initiatives from discovery through to review.

Key responsibilities:

• Analyse financial, operational, member and commercial performance to identify trends, drivers and opportunities, and turn insights into practical recommendations.
• Support business planning, target setting, forecasting and prioritisation, including business cases, options analysis, decision papers and benefits measurement.
• Develop and improve performance reporting, scorecards and dashboards that show what’s happening and where action is needed
• Apply business analysis and process improvement skills, from clarifying requirements through to implementation and review.
• Build trusted relationships across Member Engagement, Finance, Data, Digital and IT to improve data, measures and ways of working.

ABOUT YOU

You are an experienced analyst who enjoys making complex data simple and telling the story behind it. You build strong relationships, think strategically and turn insights into practical actions. You’ll also demonstrate:

• Extensive experience in business performance analysis, management reporting, planning or commercial analysis, ideally within a membership, professional services, education, not-for-profit or similarly complex organisation.
• Strong analytical and business analysis skills, including business cases, options analysis, requirements gathering, process mapping and continuous improvement.
• Confident working with data and reporting tools, with advanced Excel skills and experience developing reports, scorecards or dashboards; Power BI or similar tools would be an advantage.
• Strong stakeholder engagement and communication skills, with the ability to build trusted relationships, facilitate discussions and communicate complex information clearly.
• A strategic, curious and commercially minded approach, with sound judgement, adaptability and a focus on finding practical ways to improve performance and outcomes.

ABOUT US

Chartered Accountants Australia and New Zealand (CA ANZ) represent more than 140,000 financial professionals, supporting them to make a difference in the communities in which they work and live. We are committed to advancing the profession through high ethical standards, delivering world class services and education, and advocating for the public good. Guided by our purpose and values, we aspire to be a magnet for diverse talent, equip our members for success, and lead the way in sustainability, innovation, and trust in business and finance.

WHAT’S IN IT FOR YOU

At CA ANZ, we’re committed to fostering a workplace that reflects our values of collaboration, integrity, diversity and accountability. As part of our ambition to attract diverse talent and build an adaptive, member‑centric organisation, we’re proud to be certified as both a Great Place to Work® and Family Inclusive Workplace™ reflecting the genuine experiences of our people.

We actively support your work–life wellbeing through leading policies and practices, including flexible work arrangements, parental leave and carer support—helping you thrive both at work and at home.

In addition, you’ll enjoy:

• The chance to contribute to meaningful work that supports sustainability and the public good
• A flexible hybrid work model that balances autonomy with the benefits of in-person collaboration
• A culture that values your voice and empowers you to make an impact in your community and profession
• Work for a certified Great Place to Work® (global recognition based on anonymous feedback from our people)
• Grow your skills and future with unlimited access to LinkedIn Learning
• The chance to contribute to meaningful work that creates real impact for people across Aotearoa and Australia

HOW TO APPLY

Simply select APPLY NOW and submit your application today.

CA ANZ welcomes applications from people of all ages, genders, cultural and linguistic backgrounds, Māori, Pasifika, Aboriginal and Torres Strait Islander peoples, people with a disability, and people who are diverse in gender and sexuality.

Please note: We are not engaging recruitment agencies for this role. Unsolicited CVs will not be accepted.