Assistant Manager, Leisure
Doncaster Culture & Leisure Trust (DCLT) is a registered charity delivering premier leisure, culture and hospitality provision in the City of Doncaster.
The Trust is currently undertaking numerous Capital Improvement Programmes across its portfolio of leisure venues. Aligned with this are business development strategies that improve the customer experience and engagement of local communities.
We are seeking an individual to work with our Operations and Commercial Manager at Thorne Wellbeing and Leisure Hub & Armthorpe Leisure Centre to ensure continued success across all areas of leisure facility operations.
Position: Assistant Manager, Leisure
Reports to: Operations and Commercial Manager
Location: Dual location Thorne Wellbeing and Leisure Hub/Armthorpe Leisure Centre
Salary: £32,026 per annum
Hours: 37 hours, worked to the needs of the business
About the Role
The Assistant Leisure Manager role is a new position for the Trust forming a prominent position in the leisure management structure and playing a crucial role in the operations of our leisure venues.
Supporting the Operations and Commercial Manager, the Assistant Manager will oversee key operational duties for the venues and provide key business information that will ensure success of the venues.
As manager you will be responsible for operational aspects of day-to-day delivery and two teams of Duty Managers, one at each venue. You will work closely with other colleagues across the two venues to deliver a first-class customer experience for our guests.
The key areas of the role are:
- Duty Manager cover – working with the Operations and Commercial Manager’s to provide cover in the absence of the Duty Managers
- Programming - provide support in delivery of activity strategies, monitor performance and ensure expected delivery standards are achieved
- Workforce - recruitment and onboarding of new staff, undertake performance assessments and appraisals, support workforce professional development, assist in delivery of training and Continuous Performance Assessment
- Customer Service and Standards - support front of house operations, monitor customer service standards, cleaning standards audits, managing retail stock and report against gross profit targets
About you
You have significant experience in the leisure industry, in a role which involves delivering services to a high volume of customers. A strong understanding of leisure facility operations together with a good business outlook to achieve high standards and delivery of Key Performance Indicators.
You understand the importance of creating a safe environment for customers and staff through a strong interest in health safety and risk management. This will be underpinned by a methodical approach, document control, staff planning and management.
You are naturally enthusiastic, and you will use this to manage and influence others. You will be able to develop staff, their skills and behaviours, and achieve passionate functional teams.
If you feel you have the right skills and experience to join our team, apply now
Please visit www.dclt.co.uk/jobs Job Description and Person Specification