Alsco Uniforms is a global company and leader in textile rental services worldwide. Alsco provides convenient, cost-effective textile rental services, commercial linen, uniforms and washroom hygiene – our expertise runs deep and wide. We are currently hiring!
Mō mātou | About Us
Location: Rotorua | Hours: 40 hours per week | Salary: $70,000 - $80,000
This is primarily a Monday to Friday role, with flexibility required to support operational needs.
As our Service Delivery Manager, you'll be responsible for leading a team of Service Delivery professionals to ensure every customer receives accurate, timely, and exceptional service. This role is all about people leadership, customer retention, operational performance, and continuous improvement. You'll develop and coach your team, strengthen customer relationships, oversee fleet and service operations, and drive performance against key service and business targets. Working closely with customers, branch leadership, and support teams, you'll play a critical role in maintaining the service standards and customer experience that Alsco is known for.
He kōrero mōu | About You
You are an experienced leader with a proven ability to develop teams, build strong customer relationships, and deliver operational results. You bring excellent communication, problem-solving, and people management skills, along with a customer-focused approach and a commitment to continuous improvement. You are confident leading team performance, managing competing priorities, and driving accountability while maintaining a strong focus on customer satisfaction, service excellence, and Health & Safety.
Full training is provided, and all successful applicants will be required to complete pre-employment checks.
Ko o kawenga | Your Responsibilities
- Lead, coach and develop the Service Delivery team to achieve great results
- Drive team performance and support the achievement of KPIs
- Complete proactive customer visits and strengthen key customer relationships
- Identify and pursue opportunities to grow customer relationships and sales
- Manage fleet compliance, servicing and vehicle standards
- Champion Health & Safety, hazard management and safe work practices
- Ensure accurate reporting, record-keeping and operational performance
He aha te painga mōu? | What's In It For You?
- Competitive salary package
- Employee PERKs discounts programme
- Discounted health insurance
- EAP wellbeing support
- Ongoing training and development
- Career growth opportunities
- Employee rewards and recognition
- Employee of the Month & Safety Legends bonuses
He pai ake ngā pūkenga | Desired Skills
- Proven experience leading teams in service, facilities, logistics, cleaning, hygiene, or similar
- A minimum of 3 years' people management experience
- Strong customer service focus and confidence managing key relationships
- Strong commercial awareness and experience managing labour and costs
- Solid communication, organisation, and problem-solving skills
- A full NZ driver's license and eligibility to work in New Zealand
We are committed to Diversity, Equity and Inclusion. Growing, maintaining, and promoting a diverse team is a priority for us. If you need assistance with your application or navigating our website, we encourage you to reach out.
Do not delay, apply now!