Job detailed description
- Must have good knowledge in working on MS office applications.
Role of Cash app/Billing/Collections for global customers
- Reporting actual Billing/Cash Applications Collections against monthly targets
- Quality review of Cash Application/Billing process
- Follow up through mails and calls
Escalation of issues to Stake holders.
Should be able to solve & help customers and business teams in case of queries related to their invoices
Research and analyse the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
Deliver quality customer service by researching and responding to all internal/external stakeholders’ inquiries quickly, effectively and professionally.
Excellent written & verbal communication,
Should have a good attitude to learn and be committed
Exposure in SAP/S4HANA will be added plus point
Essential Requirement:
Commerce and accounting background
Ability to analyse the past due receivables
2-3 Years of experience mainly in BPO.
Good Oral and Written communication skills
- Experience in follow up through mails and calls
- Worked on Billing/Cash App/Collections
AR process knowledge (Preferably End to End)
Experience in Excel as well as PowerPoint presentation.
Should be willing to work in shifts
Good to have:
SAP/S4HANA experience
Operations review with client and management