About Scope

Looking for work with real purpose?

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

The Tenancy Services Manager – SDA,  is responsible for delivering high-quality, compliant, and person-centred SDA tenancy management services across Scope’s Accommodation portfolio in Victoria and NSW. The role ensures properties are maintained to high standards of safety and NDIS compliance, while balancing occupancy, rent collection and an empathetic, rights-based approach to supporting tenants with high support needs. The role operates within the legislative frameworks of the NDIS Quality and Safeguards Commission and the Residential Tenancies Acts in VIC and NSW, supporting safe, well-managed homes and positive tenancy outcomes.

Your Key Focus

The position reports directly to the GM Property and Fleet.

Some of your responsibilities will include:

• Manage the end-to-end onboarding of new tenants, including Specialist Disability Accommodation Residency Agreements or standard residential tenancies under Victorian and NSW law.
• Coordinate move-ins and move-outs to minimise vacancy periods and maintain relevant property listings.
• Address tenant grievances, support conflict resolution between co-tenants and manage tenancy matters using a person-centred approach.
• Oversee routine, urgent and preventative maintenance programs to keep SDA properties safe, well maintained and compliant.
• Conduct regular property condition reports and routine inspections to ensure homes meet the SDA Design Standard, including Improved Liveability, Robust, Fully Accessible and High Physical Support categories where applicable.
• Ensure properties and tenancies comply with the NDIS Practice Standards, SDA Rules and relevant Victorian Consumer Affairs and Housing Registrar requirements
• Work collaboratively with Supported Independent Living providers operating within homes to support coordinated service delivery and property access.
• Act as a key liaison point for tenants’ families, support coordinators, advocates and Public Guardians / Administrators.
• Partner internally with finance, compliance and executive leadership teams to optimise portfolio outcomes.

Your experience shall align with

Several years’ experience in property management, community housing or leasing administration, with Victorian or NSW experience highly regarded. Demonstrated understanding of the NDIS ecosystem, particularly Specialist Disability Accommodation rules, or a strong willingness to rapidly upskill. Familiarity with the Residential Tenancies Acts (VIC and NSW), particularly provisions relating to disability accommodation. Proficiency in modern property management software and CRM or NDIS systems.

Exceptional interpersonal skills and the ability to communicate respectfully with people who have diverse communication needs, cognitive styles or complex behaviours. Strong negotiation, conflict resolution and de-escalation skills to manage sensitive tenant, family or SIL provider dynamics. Strong digital literacy, reporting capability and attention to detail to support compliance and audit readiness.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Benefits:

• Meaningful work that creates positive impact for people with disability
• Flexible working arrangements, with a minimum of three days per week at a Scope location (Hawthorn)
• Collaborative and supportive team environment
• Opportunities to influence organisation-wide transformation initiatives
• Free onsite and accessible parking
• Hawthorn office is nearby public transport

Scope (Aust) is a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

No Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email [email protected]

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.