This is far more than a behind-the-scenes administration role. We are seeking a confident, motivated and people-focused Team Operations Manager to become the operational heartbeat of a growing real estate business at Ray White Addington.
Working closely with Lead Agent Ali Ahmadi and his Sales Associate, you will take ownership of the workflow as new listings and vendors come on board. You will be the person who knows what needs to happen next, follows through on every commitment and makes clients feel informed, valued and well looked after.
Just as importantly, you will love getting out from behind your desk. You will build trusted relationships with vendors and buyers, visit clients in their homes to coordinate the next steps after initial discussions with the Lead Agent, and help deliver an exceptional experience from listing preparation through to settlement. You will also support open homes alongside licensed salespeople.
The team already makes strong use of AI and digital systems to streamline routine work. We want someone technologically capable and curious who will use these tools thoughtfully, freeing up more time for the conversations, personal attention and relationships that make the difference.
Based in our refurbished Addington office, this is an opportunity to take real ownership, make decisions within your responsibilities and help shape a growing business.
Key Responsibilities
Client Relationships & Listing Journey
Be a proactive, personable point of contact for vendors and prospective buyers, providing timely updates and following through on commitments.
Build and maintain trusted vendor relationships from initial listing preparation, through the marketing campaign, to settlement and post-sale follow-up.
Visit vendors at their properties to coordinate information, marketing preparation and next steps following the Lead Agent’s initial discussions.
Coordinate open homes and attend to support hosting, presentation, visitor administration and follow-up, alongside appropriately licensed salespeople.
Manage buyer enquiries and feedback, arranging prompt follow-up by the licensed sales team where sales advice or negotiations are required.
Team Operations & Delivery
Take charge of day-to-day priorities, incoming listings, schedules, deadlines and the team’s operational follow-through.
Coordinate listing documentation, pre-listing packs, property launches, marketing, vendor reports and auction preparation.
Liaise confidently with photographers, suppliers, solicitors and the Ray White support team.
Maintain accurate records, track critical tasks and ensure important client communications and figures are carefully checked.
Anticipate what Ali and the sales team need next, identify bottlenecks and improve processes as the business grows.
Systems & Smart Working
Use CRM and digital tools effectively, including learning systems such as VaultRE and NurtureCloud.
Use existing AI tools confidently to support efficient administration, communication and workflow, checking accuracy and protecting confidential information.
Bring curiosity and initiative to learning new technology and suggesting practical improvements.
Key Skills and Attributes
At least three years’ experience in a comparable operations, executive support, client relationship or coordination role; real estate experience is not essential.
A natural people person: warm, engaging, confident and genuinely motivated to build strong client relationships.
The presence and initiative to take ownership, make things happen and communicate comfortably with clients, suppliers and colleagues.
Excellent organisation, attention to detail and follow-through in a busy, deadline-driven environment.
Strong computer literacy and technological aptitude; some AI experience is preferred, with curiosity and a desire to learn valued highly.
Clear written and verbal communication, sound judgement and a positive, solutions-focused approach.
Willingness to occasionally work weekends to support open homes and key activities. No real estate salesperson’s licence is required.
Ready to Make Your Next Step?
If you enjoy being the person who brings everything together, thrives on meeting people and takes pride in outstanding client care, we would love to hear from you.
Apply through SEEK with your CV and a cover letter telling us about your client relationship experience, your ability to lead a busy operation and your confidence with technology. Address your cover letter to Miss Abi Green, HR Manager.
For confidential enquiries, contact Ali Ahmadi – 022 6958 033
Ray White Addington – Next Step Realty Ltd (Licensed REAA 2008)
Where people, culture, and performance come together.