Bring practical workplace IT support experience and a helpful, methodical approach to an on-site team supporting offices and operational locations. Training is provided on internal systems, tools and processes.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Analyst, IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, Desktop Support Engineer, IT Engineer

This role is officially known as an IT Support Analyst

SALARY: Competitive + Benefits
LOCATION: Barnsley, South Yorkshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37. 5 hours, Monday to Friday, on site

JOB OVERVIEW
A varied opportunity awaits someone who enjoys solving practical technology problems and supporting colleagues across offices and operational sites. The IT Support Engineer / Service Desk Analyst will combine remote and desk-side support with device, account and asset administration.

Working within a small team, the IT Support Engineer / Service Desk Analyst will help keep users informed while following clear escalation, security and governance processes.

Training on internal systems, tools and processes will help the IT Support Engineer / Service Desk Analyst build knowledge while supporting compliance, documentation, projects and system rollouts.

DUTIES
Your duties as the IT Support Engineer / Service Desk Analyst include:
User Support and Service Delivery: Provide support by telephone, email, remote tools and in person across company locations and to remote users
Incident and Request Management: Log, diagnose, resolve and update incidents and service requests, keeping users informed and escalating when required
Workplace Technology Support: Troubleshoot Microsoft 365, hardware, software, printing, Wi-Fi, VPN, access and connectivity issues
Endpoint and Device Management: Build, configure, deploy and support laptops, desktops, mobile devices, peripherals and meeting-room equipment
Software, Patching and Compliance: Install approved software and support patching, security configuration, compliance checks and remediation
Asset and Licence Records: Maintain accurate asset, software and licence records and support secure allocation, return, storage and disposal
Identity and Access Administration: Support authorised account, password, MFA and access changes using approved tools
Joiners, Movers and Leavers: Prepare accounts and equipment, maintain records and escalate unusual or higher-risk requests
Information Security and Audit Support: Maintain audit-ready records and support compliance evidence, audits, vulnerability remediation and security-incident actions
Documentation and Improvement: Maintain support documentation, identify recurring issues and help standardise or automate routine activities
Projects and Supplier Liaison: Support projects and system rollouts, liaise with approved suppliers and provide diagnostics through to resolution
Risk and Escalation: Escalate significant incidents, risks and higher-risk operational or security decisions appropriately

CANDIDATE REQUIREMENTS
ESSENTIAL
Previous experience providing IT support or troubleshooting workplace technology in an office, factory or similar operational environment
Confidence troubleshooting computers, user accounts, hardware, software, printing, connectivity and access issues
Ability to record issues clearly, work through problems methodically, keep users informed and escalate appropriately
Security-conscious approach and willingness to follow established patching, antivirus and secure-device processes
Professional, helpful and customer-focused approach with clear written and verbal communication
Organised, reliable and attentive to detail, with sound judgement, confidentiality and a willingness to learn and take ownership
Ability to work on site Monday to Friday and attend other company locations when required; occasional out-of-hours work may be required subject to company arrangements

DESIRABLE
Knowledge of Windows 11, Outlook, Teams, OneDrive, mobile devices, peripherals, Wi-Fi, IP addressing and VPNs
Familiarity with Active Directory, Microsoft Entra ID, Group Policy, endpoint-management or software-deployment tools
Experience supporting multiple sites, remote users, meeting-room equipment, assets, licences or secure disposal
Awareness of information security and compliance standards, audit evidence or operational controls
Knowledge of the steel industry or construction-specific software
Relevant CompTIA, Microsoft, BTEC or equivalent qualification
Experience of ticketing or remote support tools