Position Description
Associate Director of Advisement, Journal Square Campus
Salary Grade: 115
Office: Advisement
Reporting To:About This Position:
Hudson County Community College is seeking an Associate Director for its Office of Advisement. This role will provide leadership for advisement services at the Journal Square Campus, ensuring a seamless student experience and effective operational management. The Associate Director will supervise advisement staff at the Journal Square Campus and remotely, while supporting the implementation of best practices around student support at the College.
Summary of Duties
Strategic Operations
- Serve as the main point of contact for Advisement for strategic operations at the Journal Square Campus.
- Advocate for the needs of staff and students as they relate to Advisement services at Journal Square.
- Serve as point person within the Advisement office for student escalations from various stakeholders, delegating where appropriate.
- Facilitate the advisor assignment process, with support from Advisement leadership
Integration of Best Practices
- Develop and lead a campus-wide Advising Council, focused on bringing together individuals involved in advising work across schools and functional areas
- Collaborate with the Advisement leadership and Hudson Scholars leadership to identify professional development needs and resources to support the operationalization of best practices from the Hudson Scholars Model
- Serve as the point of contact for Faculty engagement, training and support within the Office of Advisement including, but not limited to the Faculty Mentor program within the Hudson Scholars model
- Provide strategic leadership and oversight for the area committee structure, ensuring alignment with institutional goals, clear accountability, and continuous improvement.
Office Leadership & Supervision
- Provide administrative supervision to staff including Senior Assistant Directors.
- Oversee operational efficiency and ensure that advisement practices are consistent, equitable, and supportive of student needs.
- Manage staff scheduling across campuses, in collaboration with office leaders in Advisement, including but not limited to daily work schedules and staff assignments of college-wide events, ensuring adequate coverage and participation from the Advisement team.
- Provide oversight to office workgroup(s) and track progress towards established goals.
- Provide regular updates to the Associate Dean of Advisement regarding key performance indicators (KPIs).
- Represent the Office of Advisement internally and externally as needed.
- Perform other duties, as assigned.
Reporting and Data Analysis
- Monitor and analyze advisement activities through data-driven reports to assess performance against key performance indicators (KPIs).
- Work with the Senior Assistant Director (Data and Assessment) to collect and analyze student feedback on advisement services for continuous improvement.
Student Support and Engagement
- Manage the resolution of student complaints and escalations, ensuring prompt and effective responses in alignment with college policies.
- Participate in and support professional development initiatives, including collaborating with Advisement leadership on office-wide trainings.
- While not maintaining a formalized caseload, provide individual student support as needed.
- Liaise with the Satisfactory Academic Progress (SAP) Review Committee to support student success efforts.
Qualifications
Required Qualifications:
Master’s degree in Counseling, Higher Education, Student Affairs, or a related field.
Minimum of four years in academic advisement or student services.
Minimum of two years in a supervisory or leadership role of professional staff.
Proficiency in higher education software, including Microsoft Office suite, Airtable, EAB Navigate, and Ellucian Colleague.
Strong written and verbal communication, active listening, and relationship-building skills.
Ability to identify trends, use data to inform decision-making, and creatively solvechallenges.
Preferred Qualifications:Experience managing multi-campus advisement operations.
Bilingual abilities in Spanish and/or Arabic.