We are currently looking for a Full Time Cage/Drink Server Shift Supervisor to join our team located at Newcastle Casino.
Summary:
Cashes tickets and chips presented by patrons while maintaining a balanced bank. Provides service to our internal and external guests.
Responsibilities:
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Cashes out patrons and give correct change
* Counts and records the exchange of assigned funds at the beginning and throughout the shift with a goal of enforcing accurate exchanges
* Balances all funds at the completion of each shift in partnership with a supervisor or manager
* Stays current on and promotes all relevant promotions for casino, golf, etc.
* Maintains accurate records and documentation related to compliance activities, audits, and regulatory communications
* Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
* Ensures employees and resources complete assigned training and development
* Assists the Cage Manager in maintaining schedules, oversees cashier transactions throughout assigned shift, conducts performance audits using given forms by observing guest transactions; provides feedback after audits have been completed, recommends and assists the Cage Manager in writing PDP’s, assists the manager in tracking IDP completion/updates by following up with the team, completes shift reports including: staffing, shortages and overages, patron disputes, and any additional shift events
* Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
* Maintains confidentiality, security, and integrity of data and information
* Prepares weekly reports
* Mentors, coaches, develops and assists in training in assigned area
* Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
- Participates in candidate selection process
- Assigns tasks and responsibilities of assigned staff
- Reviews and documents work effectiveness of assigned staff
- Coaches and corrects assigned staff through performance deficiencies
- Observes and documents work behaviors of assigned staff
- Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
* Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
* May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
* Performs all other duties as assigned
Competencies:
Essential:
* Able to follow instructions, both written and oral
* Ensures compliance
* Able to adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Ability to perform intermediate mathematical concepts
* Learn and demonstrate competencies to any new technology in a timely manner
* Works well within a team
* Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Writes effective communications with team, departments, guests and management
* Keeps written records
Skills:
Essential:
* Basic Computer skills
* Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Experience:
Essential:
* 1 year directly related experience
Education:
Essential:
* High School, GED or Equivalent
Credentials:
Essential:
* Pass gaming background check
* Gaming license or permit as required by assigned position
* Pass Title 31 testing relevant to position
* CN Core Leadership Level 1
Essential:
* CN Core Leadership Level 1 within 12 months in role
Working Conditions:
Essential:
* Sitting up to 50% of shift
* Standing up to 50% of shift
* Walking up to 50% of shift
* Repetitive motions
* Visual acuity for detail, distance, color, depth perception
* Sometimes lift and or carry up to 25 lbs
* Listening and hearing ability
* Hand-eye coordination, reach and grasp
* May work where cigarette smoking occurs
* Must be flexible with work schedule
* Pass pre-employment drug test
* Casino
Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
*To enhance the overall quality of life of the Chickasaw people.
Vision:
*To be a nation of successful and united people with a strong cultural identity.
Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork