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Experience: 0–1 year
Role Level: Fresher / Entry Level
Work Environment: 24x7 Operations / Rotational Shifts
Function: IT Infrastructure / Managed Services / NOC Operations
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We are looking for an enthusiastic and customer-focused IT Infrastructure Monitoring Engineer to join our Managed Services / NOC team. The candidate will be responsible for monitoring IT infrastructure, identifying alerts, creating and tracking incidents, performing basic troubleshooting, and coordinating with technical teams for timely resolution.
The ideal candidate should have strong communication skills, a good understanding of IT infrastructure fundamentals, and a willingness to work in a 24x7 support environment.
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Key Responsibilities
- Monitor servers, network devices, applications, databases, cloud resources, and other infrastructure components using enterprise monitoring tools.
- Continuously monitor dashboards, alerts, events, availability, and infrastructure health.
- Acknowledge alerts and create incidents/tickets based on defined operational procedures.
- Perform L1 troubleshooting using SOPs, knowledge articles, and runbooks.
- Assign and escalate incidents to the appropriate technical teams when required.
- Track incidents until resolution and ensure timely follow-up based on defined SLA and priority guidelines.
- Communicate clearly with internal teams, service owners, and stakeholders during incidents.
- Provide accurate updates during major or business-impacting incidents.
- Perform basic monitoring checks such as CPU, memory, disk utilization, service availability, network connectivity, device availability, and application health.
- Support shift handovers by providing clear information on open incidents, critical alerts, and pending actions.
- Maintain accurate ticket notes and operational documentation.
- Follow incident management, escalation, and change management processes.
- Identify recurring alerts and highlight them to senior engineers for further investigation.
- Participate in continuous improvement and monitoring automation initiatives.
Technical Skills
Basic knowledge of:
- Windows and Linux operating systems
- Servers and IT infrastructure concepts
- Networking fundamentals such as TCP/IP, DNS, DHCP, LAN/WAN, routing, switching, and VPN
- Cloud fundamentals, preferably Microsoft Azure or AWS
- CPU, memory, disk, network and service monitoring
- Incident, Request and Change Management concepts
- ITIL fundamentals
- Ticketing tools such as ServiceNow or similar ITSM platforms
- Monitoring tools such as LogicMonitor, SolarWinds, PRTG, Datadog, SCOM, Zabbix, or similar platforms
- Basic scripting or automation knowledge in PowerShell or Python would be an advantage
Communication & Behavioral Skills
- Very good verbal and written English communication skills
- Ability to communicate technical issues clearly and concisely
- Good email and incident-update writing skills
- Comfortable coordinating with multiple infrastructure teams
- Strong listening and problem-solving skills
- Customer-focused and service-oriented mindset
- Ability to remain calm and communicate effectively during critical incidents
- Good ownership and follow-up skills
- Willingness to learn new technologies
- Comfortable working in a 24x7 rotational shift environment
Educational Qualification
- B.E. / B.Tech in Computer Science, IT, ECE or related discipline
- BCA / B.Sc. Computer Science / IT
- Diploma in Computer Science / IT / Networking may also be considered based on technical knowledge and communication skills
- Fresh graduates with relevant infrastructure, networking, cloud, or IT support training are encouraged to apply
Preferred Certifications
Any of the following would be an added advantage:
- Microsoft Azure Fundamentals (AZ-900)
- AWS Certified Cloud Practitioner
- CompTIA A+ / Network+
- CCNA
- ITIL 4 Foundation