This role suits someone with hospitality experience who enjoys working with people, stays calm under pressure and thrives in a busy hotel environment. You’ll be confident handling guest enquiries, assisting with luggage and supporting across reception and guest services, while remaining flexible, reliable and committed to delivering professional service

Hotel: Scenic Suites & Heartland Hotel Queenstown
Location: 27 Stanley Street, Queenstown 9300
Employment Type: Full-time permanent position.
Hours of Work: Guaranteed 40 hours, on a rotating roster, including weekends (Monday to Sunday), covering morning and evening shifts.
Wage Rate: $25 - $27 per hour
Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

Key Tasks & Responsibilities:

Greeting guests at Reception and assisting with guest's luggage
Attending to guest needs on arrival and departure
Escort guests to their rooms and provide information about hotel facilities and services.
Deliver luggage, messages, amenities and other items to guest rooms as required
Taking a proactive approach to cleaning the reception and public areas
Maintain a strong knowledge of the hotel, local attractions, restaurants and activities to assist guests with recommendations
Assisting with administrative tasks such as receiving and sorting mail
Assisting with light maintenance tasks such as changing light bulbs, or shifting hotel furniture etc.
Assisting with other Front Office duties as required by front office manager or hotel manager.

Preferred Skills & Experience:

1-2 years relevant experience in customer service, or in a hospitality environment
Physical fitness and the ability to lift heavy luggage.
Positive attitude and willingness to go above and beyond for guests.
Strong interpersonal and communication skills.
Flexibility to work various shifts, including mornings, evenings, overnight shifts, weekends, and public holidays.
Ability to remain calm and composed in high-pressure situations.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably

Now: We act fast “Now” for exceptional guest experiences

Right: We get it “Right” from the start, with ongoing training to elevate our service quality.

Together: We grow “Together” in a team that boosts guest experiences.

Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.

Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/