Key Result Areas for the Incumbent

Process Responsibilities

• ·         Maintain and achieve key performance indicators of the store such as footfalls, conversion, sales generation and increased revenue.
• ·         Exhibit the usage of HELPS model for high standards of customer satisfaction
• ·         Ensure complete product knowledge

People Management Responsibilities

• Team Player
• Effective Customer engagement

Financial Responsibilities

• NA

Key Behavioural competencies required to perform this role

• Essential
  1. Good Communication
  2. Strong Customer Focus
  3. Building relationships
• Desirable
  1. Conflict management & negotiation skills
  2. Results oriented
  3. Collaborative and team player

Key Technical competencies required to perform this role

• Essential
  1. Ability to think, plan & execute daily sales agenda 
  2. Understanding of the key performance indicators
• Desirable
  1. Good at Planning
  2. Good with Organizing, Co-coordinating & Monitoring skills 

Key Performance Indicators

• Target vs. Achievement (as per the agreed parameters)
• Shrinkage control
• ·         Mystery shopping target – Over 85%
• ·         VM score – Over 95%

The candidate would have to interact and manage the following stakeholders

• MBO Partners 

In order to be considered for the role the ideal candidate should also have:

• Good Communication skills
• Negotiation skills
• Sales skills
• Sales background preferred