Summary
The Manager, Technology & Digital Services is responsible for the operational management of specific enterprise technology services, platforms, or support functions. Reporting to a Director, this role ensures the delivery of reliable, secure, and efficient technology services that support clinical operations, business processes, and patient care. The Manager leads teams, manages day-to-day service operations, and drives continuous improvement in service delivery and customer satisfaction.
Current Epic certification in one or more of the following: Resolute HB Admin, Resolute HB Claims and Electronic Remittance Admin, Resolute PB Admin, Resolute PB Claims and Electronic Remittance Admin preferred.
Annual Salary Range: $113,734.40 - $167,752.00
Remote position
Qualifications
Education:
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Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred or commensurate work experience.
Experience:
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8+ years of experience in enterprise IT or digital services is required.
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2+ years of team leadership or supervisory experience preferred.
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Experience supporting enterprise platforms or healthcare IT environments preferred.
Knowledge, Skills & Abilities:
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Service Delivery Management
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Technical Operations
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Incident & Problem Management
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Stakeholder Communication
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Team Leadership
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Operational Improvement
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