Position Overview The Manager of Mobile Operations is responsible for leading and overseeing mobile blood collection operations and support staff. This role manages safe, efficient, and compliant collection practices while maintaining high standards of quality, operational performance, and customer service. The Manager supports employee performance, operational training coordination, donor eligibility processes, regulatory compliance, and occurrence management across mobile operations.   Essential Functions Leadership and Staff Management: Plans, organizes, and leads mobile operations staff to meet organizational goals   Recruits, interviews, hires, and onboards qualified personnel   Provides ongoing coaching, counseling, performance feedback, and disciplinary action as needed   Reviews and approves employee timekeeping, attendance, and payroll records   Leads and facilitates regular staff meetings and operational communications   Training and Development: Identifies training and development needs for assigned staff in collaboration with leadership and organizational requirements Requests or coordinates training opportunities to support employee performance, compliance, and operational effectiveness Ensures employees are enrolled in required training programs and monitors completion status Tracks and follows up on mandatory certifications, continuing education, and required departmental training Reinforces accountability for timely completion of assigned learning activities and compliance requirements Supports onboarding activities to ensure employees receive required operational and compliance related training   Operations and Process Management: Oversees daily mobile blood collection operations for efficiency, productivity, and service excellence   Ensures compliance with current Good Manufacturing Practices (cGMPs), regulatory standards, and organizational policies   Supports staff with donor eligibility determinations as needed   Maintains standard operating procedures, forms, and process controls   Monitors operational performance through benchmarks, metrics, and quality indicators     Quality and Regulatory Compliance: Supports and participates in organizational Quality Assurance initiatives   Ensures adherence to all regulatory requirements, accreditation standards, and internal quality plans   Conducts internal audits and inspections to ensure compliance and operational effectiveness  Manages occurrence reporting, investigations, and root cause analysis   Develops and implements corrective and preventive action plans as necessary    Equipment and Facility Management: Oversees the installation, calibration, maintenance, and operational readiness of equipment used in mobile operations   Verifies preventive maintenance schedules are completed and appropriately documented   Maintains accurate records of equipment performance, calibration, and repairs     Documentation and Record Control: Maintains documentation in accordance with organizational document control standards   Ensures operational, training, and quality records are accurate, complete, and compliant Oversees proper storage, retention, and retrieval of documentation     Logistics and Inventory Control: Ensures proper storage, handling, transportation, and distribution of blood products and supplies   Maintains compliance with inventory control and supply chain procedures   Travel Requirements: Travels frequently to mobile collection sites, including local and regional travel   Supports multiple locations and responds to operational needs as required   Maintains availability for extended hours, including early mornings, evenings, and weekends based on mobile drive schedules   Maintains a valid driver’s license and reliable transportation     Miscellaneous: Other job duties as assigned Minimum Qualifications Associate degree, completion of at least two years of college coursework, or equivalent experience in blood banking, healthcare, or a related field Two or more years of experience in healthcare required Prior supervisory or management experience and blood center experience preferred Current CPR certification required Valid driver’s license with no major infractions and dependable transportation   Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workers Ability to organize and prioritize workload and meet deadlines Excellent analytical, organizational, interpersonal, verbal, and written communications skillsStrong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint Ability to work with all levels and in a diverse work environment Ability to establish and maintain effective working relationships with staff, management, and peers Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting and/or pulling/pushing up to 50 pounds Sitting, standing or walking for an extended period of time Frequent Bending and twisting