About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

Assistant Front Office Manager | Front Office | Permanent Full Time | Full availability required

(Please note that you must already have work rights in New Zealand to be considered for this role)

We are looking for an experienced Assistant Front Office Manager to join our Front Office leadership team. This is an exciting opportunity to take ownership of daily operations, lead and develop a passionate team, and ensure our guests receive the personalised service and memorable experiences that Cordis Auckland is known for.

What you will be doing

Overseeing the day-to-day operations of Front Office, ensuring smooth and efficient service delivery
Taking initiative to resolve guest concerns and providing effective solutions to create memorable WOW moments
Managing guest feedback through ReviewPro, with a focus on guest satisfaction targets and key touchpoints
Leading the team in maintaining consistent service standards, monitoring KPIs and achieving successful LQA audits
Maximising revenue opportunities through upselling and promoting the hotel's products, services, shops and outlets
Supporting the performance management and development of team members, identifying opportunities for career progression
Assisting with departmental budgets and controlling operational costs
Preparing and managing team rosters and leave schedules in line with business needs and employment requirements
Providing ongoing support, leadership and encouragement to the Front Office team
Ensuring hotel standards, policies and procedures are consistently maintained
Working collaboratively with other hotel departments to ensure a seamless guest experience

Our Ideal Candidate

Previous experience in a Front Office leadership or supervisory role within a 5 star hotel environment
Excellent customer service skills with a genuine passion for creating memorable guest experiences
A proactive problem-solver with the confidence to take initiative and make decisions
Strong leadership skills with the ability to motivate, coach and develop team members
Excellent communication and interpersonal skills, with the ability to build and maintain relationships
Strong organisational and time management skills, with excellent attention to detail
Commercial awareness and a strategic mindset, with an understanding of revenue generation and cost control
The ability to manage competing priorities and remain composed in a fast-paced environment
A flexible approach and the ability to adapt to changing operational needs
High levels of integrity, professionalism and accountability
A positive, team-focused attitude and a genuine passion for hospitality
Must have full flexibility and availability to work across a rotating roster, including mornings, evenings, weekends and public holidays.
A valid Manager’s Certificate would be advantageous

Benefits

Discounts on dining and accommodation
Free nights at our overseas hotels
Staff meals provided
Discounted parking ($6 per day)
$200 dry-cleaning allowance every month
Milestone Service benefits
Opportunities to grow your career within Langham Hospitality Group
Be proud to work at New Zealand’s largest hotel

Bring your leadership skills and passion for hospitality to Cordis Auckland and help us create memorable experiences for our guests while developing a team that takes pride in delivering exceptional service. Apply now!