Knowledge and Skill Requirements:
•  Work a flexible schedule, which can include early mornings and late nights
•  Visit the stand outside of scheduled shifts to coach, observe, train, and perform administrative 
duties
•  Regularly work weekends and be available to work holidays, if necessary
•  Be available by phone or in person to promptly address any needs of the stand
•  High school diploma or equivalent
•  Create and maintain genuine, uplifting interactions
•  Work carefully and quickly with hot water and coffee, glass bottles, and dairy products
•  Be able to work outside for prolonged periods, in all weather conditions
•  Be able to lift up to 50lbs

•  Be able to stand comfortably for hours at a time
•  Be able to climb a ladder and use a stepladder
•  Be able to stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the 
stand
•  Safely walk in between and around cars in the drive thru line
•  Safely use a utility knife
•  Operate any position in the stand during peak hours
•  Maintain awareness of the shift’s operations while working a position
•  Be able to address operational, procedural, or cultural issues with team members
•  Adapt to problems and implement solutions during stressful situations
•  Effectively manage multiple projects and deadlines
•  Effectively lead and direct multiple personality types under pressure
•  Has proven leadership abilities in a fast-paced environment with 40+ team members
•  Beginner-level proficiency in Microsoft Office Suite