At Mövenpick Hotel Christchurch, we believe hospitality is about creating memorable experiences for both our guests and our people. We offer exciting career opportunities, ongoing development, recognition for your achievements, and a supportive team environment where you can thrive.
Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!
The world is yours to explore. Join us and start your next hospitality adventure.
About the role:
Situated in the heart of Christchurch Central, Movenpick Christchurch Hotel is having a rare opportunity for a hands-on Housekeeping Manager to lead our Housekeeping Team!
Reporting to the Operations Manager, you will lead and manage the Housekeeping team, ensuring effective operations of the department on a daily basis. As the leader of this key operational department, you will communicate with your team and other departments, maximising productivity and implementing effective procedures to ensure all guests’ expectations are met and brand standards maintained.
We are looking for someone with excellent communication and organisational skills with the ability to motivate and train a great team. This role requires a balance of supervision and hands-on assistance with strong attention to detail.
Key Responsibilities:
Manage and be involved daily in the upkeep and presentation of the Hotel Rooms
Manage payroll and expenses with budgeted parameters
Implement and review service standards in line with the Mövenpick brand guidelines
Monitor guest feedback by addressing guest service issues and complaints
Liaise with maintenance to ensure the asset is maintained and any safety hazards in Front and Back of House areas of the property are addressed
Oversee the recruitment and induction of new team members
Ensure effectiveness of training and performance evaluations of staff in the department
Training, Development and Mentoring of staff
Motivate and coordinate the Housekeeping Team to achieve department objectives
Maintain a good working relationship with all departments
Skills and Requirements:
Minimum 3 years' experience in housekeeping, preferably in a five-star hotel environment
Proven leadership experience, the ability to lead by example and be hands on when business demands
Solid understanding of brand standard requirements and operational efficiency
Experienced working at a large property with high occupancy
Excellent communication skills
Punctual, organised and trustworthy
Physically fit to carry out housekeeping tasks and ability to lift more than 15kgs
Flexibility to work full-time on a rotating roster, including weekends and public holidays
Applicants for this role must have valid rights to work in New Zealand.
What we offer:
Paid Birthday Off
Endless career and growth opportunities
Fantastic rewards and recognition initiatives
Free access to hundreds of online Hospitality courses
A variety of amazing corporate discounts
Sound like a good fit? We’d love to talk to you
To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.